Patient Service Representative (PSR) Float - Cardiology

Aurora Health Care; Oshkosh (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Aurora Health Care in Oshkosh, WI, is seeking a Patient Service Representative (PSR) to support providers, connect with patients, and ensure a compassionate, seamless experience.

The role requires a high school diploma and 1–2 years of customer service experience, with the ability to handle difficult callers/patients. Schedule: Monday–Friday, 7:30am–5pm, on-site in Oshkosh.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service experience

Communication skills

Handling difficult callers

Education

High school diploma or equivalent

Job description

Where You Will Work

Aurora Medical Group (AMG) is part of

• High school diploma or equivalent.
• One to two years related customer service experience

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do

Schedule: Monday - Friday, between 7:30am - 5pm

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location

Our highly experienced team of cardiologists and heart specialists in Oshkosh, WI, can diagnose and treat all types of heart and vascular conditions and diseases. At Aurora Health Care, our team is there to help every step of the way from diagnosis to treatment, so patients get better faster. We provide minimally invasive techniques for hybrid ablation and heart valve replacement and we’re leaders in ventricular assist devices, heart pump implantation, and heart transplant.

Your feedback matters.

Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.