Patient Service Representative (PSR) - Pain Management

Advocate Health Care; Crystal Lake (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health Care is seeking a Patient Service Representative to join our ambulatory care team in Illinois. The role covers receptionist duties, scheduling, registration, and billing while ensuring accurate patient data and smooth operations across multiple sites in Barrington, Crystal Lake, Algonquin, and Lake Zurich, with our main office in Crystal Lake.

You will provide compassionate, high-quality service to patients, fit into a busy practice, handle inquiries, assist billing at the point

Qualifications

• Experience in customer service environments.
• Experience handling difficult callers or patients.
• Strong communication and organizational skills.

Responsibilities

• Provide efficient, high-quality patient services at scheduling, registration, and billing.
• Assist with billing information entry and follow-up on missing data.
• Support clinical staff and maintain accurate medical records.

Skills

Customer service

Handling difficult callers

Education

High school diploma or equivalent

Job description

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

What You’ll Do

40 hour work week in-between the times of 7a & 6p Monday through Friday and 1 Saturday per month 7a-1p. This position requires traveling between sites on a weekly basis to offices in Barrington, Crystal Lake, Algonquin, & Lake Zurich. Main office is Crystal Lake.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Your feedback matters.

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.