Patient Service Representative (PSR) Float - Cardiology

aah; Oshkosh (WI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Retirement plan

Job summary

Aurora Medical Group (AMG) in Oshkosh, WI is seeking a Patient Service Representative to join the ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience at every touchpoint.

This full-time role offers a 40-hour work week with a Monday–Friday schedule from 7:30am to 5pm and a paid benefits package as part of Advocate Health.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Schedule: Monday - Friday, between 7:30am - 5pm.
• Provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing, medical records and care team support to ensure accuracy and timeliness.

Skills

Customer service

Difficult callers

Education

High school diploma or equivalent

Job description

Department

02051 AMG Westhaven - Cardiology: Electrophysiology

Position Details

• Style: Status: Full time
• Benefits Eligible: Yes
• Hours per Week: 40
• Schedule: Monday - Friday: Between 7:30am - 5pm
• Pay Range: $19.80 - $29.70

Location

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

What You'll Do

• Schedule: Monday - Friday, between 7:30am - 5pm.
• As a Patient Service Representative (PSR), you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
• As a key member of the ambulatory care team, you will:

1. Patient Services: Provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
2. Billing Services: Ensure entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
3. Medical Record Services: Uphold standards of the practice and of the medical group for accurate and timely medical records.

About This Location

Our highly experienced team of cardiologists and heart specialists in Oshkosh, WI, can diagnose and treat all types of heart and vascular conditions and diseases. At Aurora Health Care, our team is there to help every step of the way from diagnosis to treatment, so patients get better faster. We provide minimally invasive techniques for hybrid ablation and heart valve replacement and we're leaders in ventricular assist devices, heart pump implantation, and heart transplant.

Your feedback matters. Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Additional Information

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• Compensation: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more: Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wiscons