Patient Service Representative (PSR) - Family Medicine Clinic

Carolinas Medical Center; Chicago (IL); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Dental

Vision

Life Insurance

Disability Insurance

Retirement Match

Educational Assistance

Job summary

Advocate Medical Group (AMG) in Chicago is seeking a Patient Service Representative to provide efficient, friendly front-desk service. You will handle scheduling, registration, coding, and billing, while helping maximize revenues by collecting payment at the time of service and updating insurance information in the patient system.

As part of the ambulatory care team, you support providers, connect with patients, and help ensure a seamless, compassionate experience.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Scheduling: Monday-Friday 8:30-5pm with occasional extended hours.
• Billing Services: enter billing information and ensure accuracy.
• Medical Records: maintain accurate and timely records.
• Patient Services: deliver high-quality service to patients
• Assist providers and support care team to ensure a seamless patient experience.

Skills

Customer Service

Communication Skills

Problem Solving

Teamwork

Education

High School Diploma

Job description

Department

01120 AMG Chicago 5304 N Broadway - Family Medicine

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Monday- Friday 8:30- 5pm closing on a Tuesday 7pm must be able to work Saturdays and some Sundays Rotating 8-1pm

Pay Range

$19.80 - $29.70

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work

Advocate Medical Group (AMG) is part of Advocate Health , one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You'll Do

Scheduling : Monday- Friday 8:30- 5pm closing on a Tuesday 7pm must be able to work Saturdays and some Sundays Rotating 8-1pm

As a Patient Service Representative (PSR) , you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Location

Chicago, IL - 5304 N Broadway St

Your feedback matters. Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquar