Patient Service Representative (PSR)

Tenet Healthcare; San Antonio (TX); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Sign-on bonus ($500)

Job summary

Tenet Healthcare is seeking a non-exempt medical office front office professional to manage patient flow in a physician practice. Responsibilities include greeting patients, answering phones, checking in/out, verifying demographics and insurance, collecting co-pays, posting charges, and guiding patients through referrals and the patient portal.

Education requires a high school diploma or GED with preferred medical office assistant program; certification in healthcare management/administration is

Qualifications

• High school diploma or GED required, completion of medical office assistant program preferred.
• Healthcare management/administration certification preferred.
• Two years of customer service experience, preferably in a medical office.
• Non-exempt front office role in physician practice.

Responsibilities

• Greet patients entering the physician practice.
• Answer office phones, making, confirming, and rescheduling appointments when necessary.
• Check in patients, collect accurate patient demographics, enter data into the electronic system, and verify insurance.
• Assist in checking out patients and assist them with referral processing and scheduling.
• Collect co-pays and post charges.
• Perform charge entry and patient balance processing.
• Distribute information to patients regarding office policies, procedures, and information about the practice.
• Explain and enroll patients in the patient portal.

Skills

Customer service

Phone handling

Data entry

Insurance verification

Education

High School Diploma or GED

Medical Office Assistant Program

Healthcare management/administration certification (preferred)

Tools

EHR systems

Job description

$500 Sign On Bonus

A non-exempt medical office position responsible for front office processes in the physician practice

Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including the Tenet HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program.

• Greet patients entering the physician practice.
• Answer office phones, making, confirming, and rescheduling appointments when necessary.
• Check in patients, collect accurate patient demographics, enter data into the electronic system, and verify insurance.
• Assist in checking out patients and assist them with referral processing and scheduling.
• Collect co-pays and post charges.
• Perform charge entry and patient balance processing.
• Distribute information to patients regarding office policies, procedures, and information about the practice.
• Explain and enroll patients in the patient portal.

Education: High school diploma/GED required with completion medical office assistant program preferred.

Certification: Prefer healthcare management/administration certification.

Experience: Two years of customer service experience, preferably in a medical office setting.

Sign on bonus is for new hires only!

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