Patient Service Representative (PSR)

Tenet Healthcare; Worcester (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Generous paid time off

Education & training opportunities

HSAs & FSAs

Employee assistance program

Employee discount program

Pet insurance

Job summary

Tenet Healthcare is seeking a front office Medical Office Assistant for a Saint Vincent Medical Group practice in Worcester, MA. The role handles patient check-in/out, scheduling, data entry in the EHR, insurance verification, and patient portal enrollment.

Qualifications include a high school diploma and 2 years of customer service experience, with preferred medical office training or healthcare administration certification.

Qualifications

• High school diploma or GED required; medical office assistant program preferred.
• Two years of customer service experience, preferably in a medical office setting.
• Healthcare management/administration certification preferred.

Responsibilities

• Greet patients entering the physician practice.
• Answer phones, schedule and confirm appointments, reschedule as needed.
• Check in patients, collect demographics, enter data into the EHR, verify insurance; assist checkout and referrals.
• Collect co-pays and post charges; process charge entries.
• Distribute information about office policies and the practice; assist with patient portal enrollment.

Skills

Patient greeting

Phone handling

Data entry

Customer service

Education

High school diploma/GED

Medical office assistant program (preferred)

Healthcare management certification (preferred)

Tools

Electronic Health Record (EHR) system

Job description

Overview

Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well-being of our community.

At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

$3000 Sign On Bonus

A non-exempt medical office position responsible for front office processes in the physician practice

Responsibilities

• Greeting patients entering the physician practice
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges
• Charge entry and patient balance processing
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal

Qualifications

Education:

High school diploma/GED required with completion medical office assistant program preferred

Certification:

Prefer healthcare management/administration certification

Experience:

Two years of customer service experience, preferably in a medical office setting

Sign on bonus is for new hires!
#LI-MS3

Organization Description

Saint Vincent Medical Group, within Saint Vincent Physician Services, strives to provide patient-centered healthcare and invite our patients and their families to be a part of the care team as shared members in the decision-making and treatment process. Skilled physicians and a caring, compassionate staff focus on helping each patient have a positive and hassle-free experience with personalized attention. Our modern, comfortable facilities are equipped with advanced diagnostic and treatment technologies and are conveniently located.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
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The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.