Bilingual Patient Service Representative (PSR)

Tenet Healthcare; San Antonio (TX); On-site; USD 2,066,000 - 2,617,000; Part time

Benefits offered by this job

Sign-on bonus

Job summary

Tenet Healthcare is seeking a non-exempt medical office front-office employee in San Antonio. The role centers on greeting patients, handling phones, scheduling, data entry, and insurance verification within the physician practice.

You will collect co-pays, post charges, manage referrals, and support patient portal enrollment while upholding HIPAA and corporate policies. A medical office assistant program is preferred and a two-year customer service background is desired.

Qualifications

• Two years of customer service experience, preferably in a medical office setting.
• High school diploma or GED required; medical office assistant program preferred.

Responsibilities

• Greet patients entering the physician practice.
• Answer office phones, make, confirm, and reschedule appointments.
• Check in patients, collect demographics, enter data into the system, verify insurance.
• Assist in check-out, referrals, and scheduling.
• Collect co-pays and post charges.
• Perform charge entry and patient balance processing.
• Distribute information about office policies and the practice.
• Explain and enroll patients in the patient portal.

Skills

Customer service

Phone handling

Appointment scheduling

Data entry

Insurance verification

Education

High school diploma/GED

Medical office assistant program

Job description

$500 Sign On Bonus

A non-exempt medical office position responsible for front office processes in the physician practice

Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including the Tenet HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program.

• Greet patients entering the physician practice.
• Answer office phones, making, confirming, and rescheduling appointments when necessary.
• Check in patients, collect accurate patient demographics, enter data into the electronic system, and verify insurance.
• Assist in checking out patients and assist them with referral processing and scheduling.
• Collect co-pays and post charges.
• Perform charge entry and patient balance processing.
• Distribute information to patients regarding office policies, procedures, and information about the practice.
• Explain and enroll patients in the patient portal.

Education:

High school diploma/GED required with completion medical office assistant program preferred.

Certification :

Prefer healthcare management/administration certification.

Experience:

Two years of customer service experience, preferably in a medical office setting.

Sign on bonus is for new hires only!