Patient Service Representative (PSR)

Axia Women's Health; Lexington (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving women's health, where you will play a vital role as a Patient Service Representative. In this full-time position, you will be the first point of contact for patients, ensuring they receive exemplary service and support. Your responsibilities will include greeting patients, managing appointments, and maintaining confidentiality in a fast-paced environment. This role offers the opportunity to be part of a caring community that values diversity and empowers individuals to thrive. With a comprehensive benefits package and a commitment to employee well-being, this is an exciting opportunity to make a meaningful impact.

Benefits

401(k)

Generous PTO

Medical Insurance Options

Free Counseling Services

Life Insurance

Short-term and Long-term Disability

Flexible Schedule

Access to Medical Providers at Low Cost

Additional Insurance Options

Qualifications

• Exemplary customer service and communication skills.
• Ability to adapt to changing priorities and maintain composure.

Responsibilities

• Greet and assist patients and visitors, directing them to waiting areas.
• Answer and route calls professionally, providing additional support as needed.

Skills

Customer Service Skills

Communication Skills

Adaptability

Teamwork

Job description

At Axia Women’s Health, recognized as a Great Place to Work for a 2nd year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of 500 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. Our rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.

We have an opening for a Patient Service Representative (PSR), full time and benefited, at our Lexington Women's Health practice.

The Patient Service Representative (PSR) will have exemplary customer service and communication skills as the first and last point of contact for Axia Women’s Health patients visiting the office and for patients calling to schedule or change appointments or making other requests.

Essential Functions:

• Greeting patients and visitors, assisting, and directing them accordingly to the appropriate waiting area.
• Paging or phoning appropriate personnel to meet and escort patients to the exam room.
• Explaining financial requirements to patients, collecting, and recording copayments as required.
• Performing registration functions for new and existing patients and activating patient files.
• Promptly and professionally answering and routing calls to appropriate personnel, paging, offering voicemail, or redirecting calls as needed.
• Retrieving and appropriately routing any messages from the answering service.
• Providing additional support to patients and medical staff and performing other duties as assigned.
• Courteously screening solicitors for relevance to organizational needs.
• Adhering to infection control and safety guidelines as well as maintaining confidentiality regarding all patients and following confidentiality policies per HIPAA compliance.
• Other duties as assigned.

Qualifications & Skills:

• Excellent customer service skills & Communication skills.
• Ability to adapt to changing priorities and business needs.
• Ability to maintain composure and navigate a fast-paced, innovative environment.
• Team player.
• Ability to work 40 hours per week.
• Ability to work a flexible schedule.

Full-Time Benefits Summary:

• Full-time benefit eligibility beginning the first of the month after hire.
• Choice of multiple medical insurance plans to best meet your needs, with premiums as low as $8 per pay.
• 401(k).
• Generous PTO offering with additional time off for volunteering.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance, short-term and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.