Patient Service Representative

EXCELSIOR ORTHOPAEDICS; Town of Niskayuna (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Representative to enhance the patient experience at their orthopedic practice. This role involves ensuring smooth patient registration, verifying insurance details, and providing exceptional customer service. With a focus on community and patient-centered care, this position offers a comprehensive benefits package, including health, dental, and retirement plans. Join a team that values professional development and a positive workplace culture, where your contributions can truly make a difference in patients' lives.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Contribution

Paid Time Off

Professional Development Opportunities

Flexible Work Schedules

Wellness Incentives

Relaxed Dress Code on Fridays

Qualifications

• 2+ years of medical office experience, particularly in patient registration.
• Knowledge of medical terminology, especially orthopedic terms.

Responsibilities

• Verify appointment and insurance information; register patients in Medent.
• Collect copays and manage billing issues between patients and billing department.

Skills

Customer Service

Insurance Verification

EMR Proficiency

Medical Terminology

Data Entry

Education

High School Diploma or GED

Associate's Degree

Tools

Medent

Job description

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Job Summary

The Patient Service Representative (PSR) is the first point of contact for our patients entering the building. Our PSRs are responsible for ensuring our patient experience is truly one-of-a-kind; offering incredible customer service at all times. You will perform a wide variety of duties related to the reception and registration of patients. The position may require some evenings and Saturdays.

Duties and Responsibilities

• Verify appointment and insurance information; enter registration information into Medent.
• Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information; may explain insurance eligibility criteria and coverages to patients.
• Collect copays, balance cash drawer, and log weekly/monthly totals.
• Collect past due monies due to Excelsior.
• Verify insurance three days out from HealtheNet. Ensure insurance verification quota is met daily.
• Remain flexible in work assignments as patient numbers vary and doctors' schedules change often.
• Act as a liaison between the patient and the billing department regarding billing issues.
• Pull registrations through the patient portal.
• Apply knowledge of medical terminology, specifically orthopedic terminology.
• Proficiency in EMR and practice management computer programs.
• Perform other duties as assigned.

Requirements and Qualifications

• Associates degree preferred; HS diploma or GED required.
• 2+ years of medical office experience; patient registration experience desired.
• EMR experience required; MEDENT preferred.

Physical Demands

• Manual and finger dexterity and eye-hand coordination to enter data and operate office equipment.
• Corrected vision and hearing within normal range to observe and communicate with patients, providers, and staff.
• Frequently remaining in a stationary position, often sitting for prolonged periods working on a computer, telephone, copy/fax machine, and other office equipment.
• Occasional standing and walking required.
• Occasional lifting and carrying items weighing up to 10 pounds.

Benefits

We offer a comprehensive benefits package including health (with employer contribution), dental, and vision insurance, employer-paid base life, and other voluntary benefits. Time off benefits include paid time off (CTO) and seven paid holidays, plus a floating holiday after one year of service. Retirement benefits include a 401(k) with company contribution and profit sharing after one year of service. Qualified team members become eligible for medical benefits on the 1st of the month following hire, and retirement benefits after 90 days. We also provide professional development opportunities, flexible work schedules, wellness incentives, and a relaxed dress code on Fridays. Our community-focused culture encourages participation in local events and causes.

Who We Are

Excelsior Orthopaedics is a multi-specialty orthopedic practice providing comprehensive care since 2002, with multiple locations throughout Western New York and a free-standing ambulatory surgery center. Our mission is to transform patients' lives by restoring function and enhancing quality of life through innovative, patient-centered care.

The pay range for this position is determined based on experience, qualifications, and market conditions.

This job description does not state or imply that duties listed are the only ones required. Team members may perform additional duties as necessary. Excelsior Orthopaedics and Buffalo Surgery Center are committed to full inclusion and equal opportunity employment.