Patient Support Representative

Accompany Health; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Support Representative to advocate for marginalized patients and enhance their healthcare experience. This role involves answering calls, scheduling appointments, and maintaining patient confidentiality. Join a mission-driven team dedicated to improving healthcare outcomes and making a real difference in the lives of those often overlooked. If you're passionate about patient care and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Equity

Health Benefits

Flexible Work Environment

Qualifications

• 2+ years of customer service experience in healthcare.
• Strong communication skills to build trust with patients.

Responsibilities

• Answer inbound calls and address patient questions promptly.
• Make outbound calls for appointment scheduling.

Skills

Customer Service

Communication Skills

Computer Skills

Ability to Handle Multiple Tasks

Tools

G-Suite

Electronic Medical Record (EMR) System

Job description

Accompany Health is on a mission to give low-income patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice.

We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.

To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.

While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us.

About the role:

As a Patient Support Representative (PSR) for Accompany Health you will be:

-An advocate for our patients who are often overlooked in our healthcare system.

-The telephonic “front door” for an organization that seeks to build the next generation of patient experience.

-Working hours: Monday - Friday, 10:00 am - 6:30 pm EST

Responsibilities will include:

• Answering inbound calls and addressing patient questions in a timely manner, in addition to routing calls to appropriate departments when handling patient care
• Making outbound calls as needed and during call campaigns with objectives such as appointment scheduling
• Maintain patient confidentiality and abide by HIPAA standards
• Other duties as assigned.
• This role reports to the Operations Manager.

What makes you a fit for the team:

• You are excited to work in a startup environment, with the ambiguity and shifting priorities that might come with it at times.
• You are passionate about our mission to improve the lives and healthcare outcomes of marginalized communities.

Desired skills and experience:

• Required
• At least 2 years of experience in a customer service function within a healthcare setting
• Excellent customer service and communication skills, with the ability to quickly build trust with patients
• A flexible and positive attitude
• Ability to follow protocol for handling many different kinds of patient calls
• Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs)
• Can handle multiple tasks at once, such as typing notes while talking and working in 2 systems at the same time
• High speed internet (an internet test will be sent via email to confirm speed based on role requirements)

• Preferred
• Experience working in an Electronic Medical Record (EMR) system
• Experience working with patients on Medicaid

$21 - $21 an hour

The base salary range for this full-time position is $21/hour + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Our talent team can share more about the specific salary range for your preferred location during the hiring process.

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For Patient Facing Roles

To keep our patients, communities and each other safe, you'll be required to comply with Accompany Health’s medical clearance requirements, including completing a TB screen and providing proof of immunity or vaccination for certain conditions. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.

We embrace diversity and believe it creates a healthier atmosphere: Accompany Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.