Patient Service Representative (PSR)

Axia Women's Health; Bryn Mawr (PA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in women's health is seeking a dedicated Patient Service Representative to join their supportive team. This role focuses on providing exceptional customer service, greeting patients, and managing appointments while ensuring confidentiality and compliance with health regulations. With a commitment to diversity and inclusion, this forward-thinking company offers a range of benefits, including multiple insurance plans and generous PTO. If you're looking to make a positive impact in women's health and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Multiple medical insurance plans

401(k) matching

Generous PTO

Free counseling services

Qualifications

• Ability to adapt to changing priorities and business needs.
• Provide excellent customer service in a fast-paced environment.

Responsibilities

• Greet patients, activate files, and support medical staff.
• Schedule appointments and maintain patient confidentiality.
• Answer calls and manage messages professionally.

Skills

Customer Service

Communication Skills

Adaptability

Job description

Join to apply for the Patient Service Representative (PSR) role at Axia Women's Health

5 days ago Be among the first 25 applicants

Join to apply for the Patient Service Representative (PSR) role at Axia Women's Health

Description

Job Details

Description

Axia Women’s Health, recognized as a Great Place to Work for the 3rd year in a row, aims to improve women's health through a caring, connected, and progressive community of women's health centers across New Jersey, Pennsylvania, Indiana, and Kentucky. Our network includes OB/GYN physicians, breast health centers, high-risk pregnancy centers, laboratories, urogynecology care, and fertility centers. We prioritize women’s health by delivering personalized care to help women lead healthier, happier lives.

We are currently recruiting a Patient Service Representative (PSR) in Bryn Mawr, PA, with offices in Plymouth Meeting, Malvern, and King of Prussia.

The Patient Service Representative will greet patients, activate patient files, and support patients and medical staff.

Responsibilities include:

• Answer telephone calls promptly and professionally, route calls appropriately, and manage messages received via answering service.
• Greet patients and visitors, assist and direct them, and screen solicitors for relevance to organizational needs.
• Explain financial requirements to patients and collect copays as required.
• Perform registration functions for new and existing patients.
• Schedule patient appointments and finalize previous day’s schedules.
• Maintain patient confidentiality and adhere to HIPAA and infection control policies.
• Perform other duties as assigned.

Requirements:

• Ability to adapt to changing priorities and business needs.
• Willingness to travel to Malvern, Plymouth Meeting, and King of Prussia as needed.
• Provide excellent customer service.
• Work effectively in a fast-paced, innovative environment.
• Prioritize team success over individual efforts.
• Work 40 hours per week.

Full Time Benefits Summary:

• Benefits start the first of the month after employment begins.
• Multiple medical insurance plans and additional options like dental, vision, FSA, HSA, and more.
• 401(k) matching.
• Generous PTO and additional time off for volunteering.
• Access to providers through Axia’s medical insurance.
• Axia-paid life insurance, disability coverage, and free counseling services.

At Axia Women’s Health, we celebrate diversity and are committed to creating an inclusive community where everyone feels empowered to be their authentic selves.