Patient Service Representative - Coatesville Care Network

Children's Hospital of Philadelphia; Coatesville (Chester County); On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player is seeking a Patient Services Representative to foster a welcoming environment for patients and families. This role involves greeting visitors, managing patient check-ins and check-outs using EPIC software, and ensuring compliance with HIPAA guidelines. The ideal candidate will possess strong communication and interpersonal skills, with a commitment to providing excellent customer service. Join a team dedicated to delivering high-quality healthcare and making a difference in the lives of children and their families.

Qualifications

• High school diploma or GED required.
• Preferred: 1 year in health care support or customer service.

Responsibilities

• Greet visitors and provide efficient support services.
• Perform patient check-in/check-out using EPIC software.
• Maintain patient records while following HIPAA guidelines.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Confidentiality

Education

High School Diploma/GED

Tools

EPIC Software

Job description

SHIFT:

Day (United States of America)

A Brief Overview
Foster a welcoming, respectful experience for patients and families as a Patient Services Representative (PSR)at CHOP.

Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

Responsibilities

1. Greet visitors and provide efficient support services.

2. Perform EPIC software functions, including patient check-in, check-out, demographic and insurance information collection, and daily eligibility verifications.

3. Answer and triage phone calls, verify contact information, and document messages.

4. Schedule appointments, inform families of delays, and address or escalate complaints.

5. Collect and process payments, reimbursements, and insurance referrals.

6. Provide updates during shifts and team meetings (i.e., changes in on-call providers).

7. Maintain patient records while following HIPAA guidelines.

8. Perform administrative tasks (mail, faxes, photocopies, etc.).

9. Rotate shifts (if located in a unit where 24/7 coverage is needed).

10. If assigned to Emergency Department Admissions, tasks will also include SART paperwork processing, Nurse Call communications, and Trauma B-line.

Education

• Required: High school diploma/GED

Experience

• Preferred: At least one (1) year experience in a role that consisted of health care support services, registration, physician billing, medical records, medical office work.

OR

• Preferred: At least one (1) year experience in a customer service role.

Skills and Abilities

• Excellent verbal and written communication skills

• Strong interpersonal skills

• Ability to maintain confidentiality and professionalism