Patient Service Representative - Care Network - Gibbsboro, NJ

Children's Hospital of Philadelphia; Gibbsboro (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a forward-thinking organization dedicated to providing exceptional healthcare services to children. As a Patient Services Representative, you'll play a vital role in ensuring a welcoming experience for families, managing patient check-ins, and providing essential support. This role offers the opportunity to work in a dynamic environment where your contributions will directly impact the quality of care. If you have a passion for helping others and possess strong communication skills, this position is perfect for you. Embrace the chance to grow with an organization committed to diversity and inclusion.

Qualifications

• Experience in healthcare support services and customer service preferred.
• Familiarity with EMR systems is a plus.

Responsibilities

• Greet visitors and provide efficient support services.
• Perform patient check-in and check-out using EPIC software.
• Schedule appointments and manage patient records.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Confidentiality

Education

High School Diploma/GED

Tools

EPIC Software

Job description

SHIFT:

Rotating (United States of America)

A Brief Overview
Foster a welcoming, respectful experience for patients and families as a Patient Services Representative (PSR)at CHOP.

Schedule:

• 9:00 AM - 5:30 PM on Monday, Wednesday, and Friday,

• 12:00 PM - 8:00 PM on Tuesday and Thursday.

• Rotating Saturday coverage may be required as needed.

Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

Responsibilities

• Greet visitors and provide efficient support services.

• Perform EPIC software functions, including patient check-in, check-out, demographic and insurance information collection, and daily eligibility verifications.

• Answer and triage phone calls, verify contact information, and document messages.

• Schedule appointments, inform families of delays, and address or escalate complaints.

• Collect and process payments, reimbursements, and insurance referrals.

• Provide updates during shifts and team meetings (i.e., changes in on-call providers).

• Maintain patient records while following HIPAA guidelines.

• Perform administrative tasks (mail, faxes, photocopies, etc.).

• Rotate shifts (if located in a unit where 24/7 coverage is needed).

• If assigned to Emergency Department Admissions, tasks will also include SART paperwork processing, Nurse Call communications, and Trauma B-line.

Education

• Required: High school diploma/GED

Experience

• Preferred: At least one (1) year experience in a role that consisted of health care support services, registration, physician billing, medical records, medical office work, and/or customer service

• Preferred: Experience with Epic system or other EMR systems

Skills and Abilities

• Excellent verbal and written communication skills

• Strong interpersonal skills

• Ability to maintain confidentiality and professionalism