Patient Service Representative (PSR)

Axia Women's Health; Mount Laurel Township (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in women's health is seeking a dedicated Medical Receptionist to join their team. This role is pivotal, serving as the first and last point of contact for patients, ensuring a welcoming and efficient experience. The ideal candidate will possess excellent customer service and communication skills, thrive in a fast-paced environment, and be adaptable to changing priorities. With a commitment to providing quality OB/GYN care, this position offers a unique opportunity to contribute to a caring and connected healthcare community. Join a team that values diversity and empowers individuals to be their authentic selves.

Benefits

401(k) Matching Contribution

Generous PTO

Multiple Medical Insurance Plans

Free Counseling Services

Dental and Vision Insurance

Life Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Pet Insurance

Qualifications

• Exemplary customer service and communication skills required.
• Ability to adapt to changing priorities in a fast-paced environment.

Responsibilities

• Greet patients and assist them to the appropriate waiting area.
• Answer and route calls while maintaining confidentiality per HIPAA.

Skills

Customer Service

Communication Skills

Adaptability

Teamwork

Education

High School Diploma or GED

Job description

Axia Women's Health is one of the largest independent women's health care groups in the United States and is on a mission to create a more caring, more connected, and more progressive women’s healthcare community. Comprised of nearly 400 providers and 150 care center locations across five states, Axia Women’s Health is leading the way in women’s health by offering a full spectrum of exceptional care in obstetrics, gynecology, fertility, maternal-fetal medicine, urogynecology, hormone therapy, weight management, and laboratory services. Our corporate headquarters are located in Oaks, Pennsylvania, and Voorhees, New Jersey. As our impressive growth continues across the MidAtlantic, we are currently recruiting a Medical Receptionist to help us continue the tradition of providing quality OB/GYN care to patients at our locations in Mount Laurel, NJ, Turnersville, NJ and Hammonton, NJ.

Candidate will be responsible for working one evening shift per week; Mon - Friday 730a-4p; 1 evening required 1130a-8p. Float between Mt. Laurel and Turnersville locations.

The Patient Service Representative (PSR) will have exemplary customer service and communication skills as the first and last point of contact for Axia Women’s Health patients visiting the office and for patients calling to schedule or change appointments or making other requests.

Essential Functions:

• Greeting patients and visitors, assisting, and directing them accordingly to the appropriate waiting area.
• Paging or phoning appropriate personnel to meet and escort patients to the exam room.
• Explaining financial requirements to patients, collecting, and recording copayments as required.
• Performing registration functions for new and existing patients and activating patient files.
• Promptly and professionally answering and routing calls to appropriate personnel, paging, offering voicemail, or redirecting calls as needed.
• Retrieving and appropriately routing any messages from the answering service.
• Providing additional support to patients and medical staff and performing other duties as assigned.
• Courteously screening solicitors for relevance to organizational needs.
• Adhering to infection control and safety guidelines as well as maintaining confidentiality regarding all patients and following confidentiality policies per HIPAA compliance.

Qualities & Skills:

• Ability to adapt to changing priorities and business needs.
• Ability to maintain composure and navigate a fast-paced, innovative environment.
• Team player.
• Ability to work 40 hours per week.
• Ability to work a flexible schedule and provide coverage at satellite location(s), where applicable, as needed.

Education & Experience:

• High School Diploma or GED required.
• Medical Receptionist/PSR experience preferred.

Full Time Benefits Summary:

• Full time benefit-eligibility beginning the first of the month after hire
• Immediate 401(k) matching contribution with no vesting period
• Generous PTO offering with additional time off for volunteering
• Choice of multiple medical insurance plans to best meet your needs as low as $15 per pay
• Access to Axia providers at little to no cost through Axia’s medical insurance
• Axia-paid life insurance, short term and long term disability
• Free counseling for colleagues and family members, including parents and parents-in-law
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.