Patient Service Representative- Pancreatic Disease (Westwood)

UCLA Health; Los Angeles (CA); On-site; USD 66,000 - 95,000; Full time

Job summary

UCLA Health is seeking a patient support role to assist physicians and patients in the Surgical Oncology—Pancreatic Disease area. You will act as a liaison, help patients access services, and coordinate with referring physicians to ensure smooth care delivery.

The role involves handling high call volumes, understanding hospital terminology, and utilizing EPIC/CareConnect for follow-up. This position requires strong communication and empathy with diverse patient populations.

Qualifications

• Ability to set priorities reflecting responsibilities.
• Ability to build productive relationships with faculty, staff, administration and diverse patients.
• Ability to accurately prioritize assignments to meet deadlines.
• Ability to understand and correctly use hospital terminology and extract data from records.
• Ability to balance competing demands in a productive work environment.
• Strong verbal communication to convey complex problems clearly.
• Ability to interact empathetically with patients in varying health conditions.
• Experience handling high call volumes on multiple lines.
• Familiarity with EPIC/CareConnect and hospital systems.

Responsibilities

• Provide direct support to physicians and patients in Surgical Oncology- Pancreatic Disease.
• Act as liaison between patients and physicians within the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians and resources.
• Provide follow-up through telephone contact and EPIC/Care Connect.

Skills

Prioritization

Interpersonal skills

Communication

Data extraction

Diplomacy

Phone handling

Team collaboration

Policy familiarity

Tools

EPIC

CareConnect

Job description

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Work Schedule

Monday-Friday 8am-5pm

Posted Date

10/14/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

Indefinite

Job #

33463

Primary Duties and Responsibilities

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In this role, you will be providing direct support to the physicians and patients for Surgical Oncology- Pancreatic Disease. Major duties include but are not limited to:acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

$31.88-$45.66

Job Qualifications

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Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Skill in prioritizing assignments to complete work in a timely and accurate manner.
• Ability to understand and correctly use technical terminology, correctly identify and extract data from hospital records.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
• Ability to handle high phone call volumes on multiple phone lines.
• Knowledge of EPIC/ CareConnect and other hospital systems.

Preferred:

• Knowledge of specific specialty practice and workflows.
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it’s services and programs.
• Knowledge of hospital computer systems, personal computer systems and the various software products to perform administrative work.
• Demonstrate basic knowledge of cancer diagnosis.
• Familiarity and knowledge of authorization process and managed care programs.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.