Patient Service Representative - Digestive Diseases, Westwood

University of California - Los Angeles Health; Los Angeles (CA); Presencial; USD 44 000 - 63 000; Tempo integral

Resumo da oferta

University of California - Los Angeles Health is seeking a liaison to assist patients and physicians within the practice. Major duties include facilitating access to services, coordinating with referring physicians, and following up through telephone and EPIC/Care Connect.

Ideal candidates will have strong prioritization, relationship-building, communication skills and the ability to manage multiple demands in a diverse patient population.

Qualificações

• Prioritizes tasks to reflect job responsibilities.
• Builds productive relationships with faculty and patients.
• Integrates competing demands into a productive environment.
• Clearly conveys complex problems verbally.
• Interacts diplomatically with patients of varying health.
• Provides coverage for Community Clinics as assigned.

Responsabilidades

• Act as liaison for patients and physicians.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to resources and follow up via telephone and EPIC/Care Connect.
• Support our sister unit.

Conhecimentos

Prioritization

Relationship management

Problem solving

Verbal communication

Diplomacy

Clinic coverage

Descrição da oferta de emprego

Description

Major duties include but are not limited to:

• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect
• Support our sister suit

Salary Range: $31.88 - 45.66/hourly

Qualifications

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

* Familiarity and knowledge of authorization process & managed care programs