Patient Service Representative - Small Bowel, Westwood

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

University of California - Los Angeles Health is seeking a dedicated team member to provide direct support to physicians and patients in the Small Bowel care program. You will act as a liaison, helping patients access services across the health system and coordinating with referring physicians to ensure smooth communication and timely follow-up using EPIC/Care Connect.

You will need strong prioritization, relationship-building, and communication skills to manage diverse patient needs and to

Qualifications

• Ability to set priorities reflecting job responsibilities.
• Ability to build productive relationships with faculty, staff, administration and patients.
• Ability to balance competing demands into productive workflow.
• Strong verbal communication to convey complex problems clearly.
• Ability to interact empathetically with patients from diverse backgrounds.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Act as liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to resources and provide follow-up via telephone and EPIC/Care Connect.

Skills

Prioritization

Relationship building

Verbal communication

Diplomacy

Adaptability

Tools

EPIC/Care Connect

Job description

Description

In this role you will provide direct support to the physicians and patients for assigned Small bowel care physicians.

Major duties include but are not limited to:

• Acting as a liaison for the patients and physicians in the practice
• Assisting patients in accessing service within the health system,
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $31.88 - $45.66/hourly

Qualifications

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

* Familiarity and knowledge of authorization process & managed care programs