Patient Service Representative - Orthopaedics - Full Time

solutionhealth; Manchester (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Tuition Reimbursement

Job summary

Elliot Health System is seeking a Front Desk Clerk at Elliot Orthopedics to provide clerical support and patient registration. You will greet patients, verify information, schedule referrals, and assist with insurance-related tasks within a busy orthopedic department.

Responsibilities include maintaining schedules, processing charges, collecting payments, and supporting efficient patient care workflows. Proficiency in MS Office and prior healthcare exposure are preferred for success in this role.

Qualifications

• High School Diploma or equivalent required.
• Previous health care front desk experience preferred.
• Proficient in MS Office.
• Ability to greet and register patients and coordinate with staff.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Schedules referrals and appointments with specialists and testing.
• Completes prior authorization of testing per insurance requirements.
• Handles patient check-out and collects payments; updates demographics.
• Maintains providers schedules and confirms daily appointments.

Skills

Customer service

Phone etiquette

Appointment scheduling

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

Job description

About Us

At Elliot Orthopedics, a Department of Elliot Hospital, we offer expert, personal and individualized care in the diagnosis and treatment of all orthopedic conditions including sports injuries, trauma care, joint replacement surgery and most musculoskeletal conditions. Together with physical therapy and primary care doctors, we quickly and effectively treat the patient's condition as part of an integrated healthcare team. Our goal is to help our patients to 'Live Better.'

Position Summary

M - F 8:15 am - 4:45 pm Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.


• Verifies current address and insurance status.


• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.


• Completes prior authorization of testing according to insurance requirements.


• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.


• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.


• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.


• Experience: Previous experience in a health care setting performing similar functions preferred.


• Certification/Licensure: N/A


• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees


• Short-term disability, long-term disability, and life insurance coverage


• Competitive pay


• Tuition Reimbursement


• 403(b) Retirement Savings Plan


• And more !

Work Shift

815a-445p

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.