Patient Service Representative - Orthopaedics - Full Time

20 Elliot Hospital of the City of Manchester; Stratham (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Tuition Reimbursement

403(b) Retirement Savings Plan

Job summary

Elliot Health System's Elliot Orthopedics, a Department of Elliot Hospital, seeks a courteous front desk representative to greet patients, register them, answer phones, and schedule appointments as part of an integrated healthcare team.

You will verify insurance, collect fees, update records, and support clinical staff with accurate, efficient administrative workflows in a Monday–Friday office setting.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a health care setting performing similar functions preferred.
• MS Office proficiency required.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals.
• Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office.
• Collects payments and schedules follow up appointments or specialty appointments as appropriate.
• Post charges to patient accounts using proper CPT coding.
• Maintains providers schedules and confirms appointments.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Come work at the best place to give and receive care! Job Description: At Elliot Orthopedics, a Department of Elliot Hospital, we offer expert, personal and individualized care in the diagnosis and treatment of all orthopedic conditions including sports injuries, trauma care, joint replacement surgery and most musculoskeletal conditions. Together with physical therapy and primary care doctors, we quickly and effectively treat the patient's condition as part of an integrated healthcare team. Our goal is to help our patients to 'Live Better.' Position Summary: Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals.
• Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office.
• Collects payments and schedules follow up appointments or specialty appointments as appropriate.
• If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments.
• Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients.
• Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

Education: High School Diploma or equivalent required.

Experience: Previous experience in a health care setting performing similar functions preferred.

Certification/Licensure: N/A

Software/Hardware

Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more!

Work Shift

Monday-Friday 8:00am-5:00pm

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.