Patient Service Representative - Orthopaedics - Full Time

Solution for Health International; Manchester (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Tuition Reimbursement

403(b) Retirement Savings Plan

Job summary

Elliot Health System is hiring for a front desk/clerical support role at Elliot Orthopedics, a Department of Elliot Hospital. The position handles greeting patients, scheduling, registrations, and basic billing in a fast-paced clinical setting.

Responsibilities include verifying insurance, processing referrals and authorizations, and maintaining accurate patient records within MS Office tools. This role operates during M–F daytime hours and emphasizes customer service and administrative

Qualifications

• High School Diploma or equivalent required.
• Healthcare setting experience preferred.
• Proficient with MS Office.
• Excellent communication and organizational skills.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Collects payments and schedules follow up appointments or specialty visits.
• Maintains providers schedules and ensures accurate appointment timing.

Skills

Healthcare experience

Customer service

Phone etiquette

Education

High School Diploma

Tools

MS Office

Job description

About Us

Come work at the best place to give and receive care! Job Description: At Elliot Orthopedics, a Department of Elliot Hospital, we offer expert, personal and individualized care in the diagnosis and treatment of all orthopedic conditions including sports injuries, trauma care, joint replacement surgery and most musculoskeletal conditions. Together with physical therapy and primary care doctors, we quickly and effectively treat the patient's condition as part of an integrated healthcare team. Our goal is to help our patients to 'Live Better.'

Position Summary

M - F 8:15 am - 4:45 pm Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals.
• Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office.
• Collects payments and schedules follow up appointments or specialty appointments as appropriate.
• If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments.
• Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients.
• Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.
• Experience: Previous experience in a health care setting performing similar functions preferred.
• Certification/Licensure: N/A

Software/Hardware

• Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more!

Work Shift

815a-445p

Equal Opportunity Statement

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.