Patient Service Representative - Orthopaedics - Full Time

Southern New Hampshire Health; Manchester (NH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Disability insurance

403(b) retirement savings plan

Job summary

Elliot Health System is seeking a Front Desk Clerk for the Elliot Orthopedics department in Manchester, NH. The role handles front desk operations, greets patients, schedules appointments, verifies insurance, and assists with billing and registration as part of an integrated healthcare team.

The position requires a high school diploma, healthcare exposure preferred, and proficiency with MS Office. Full-time hours are typically M-F, 8:15 am to 4:45 pm.

Qualifications

• High school diploma or equivalent required.
• Experience in a healthcare setting preferred.
• Proficient in MS Office applications.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate procedures for writing referrals and scheduling follow-ups.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patients; collects payments and schedules follow-up appointments.
• Maintains providers' schedules and confirms daily appointments.
• Suggests improvements to registration and administrative processes.

Skills

Front desk

Patient registration

Phone handling

Education

High School Diploma

Tools

MS Office

Job description

About Us

At Elliot Orthopedics, a Department of Elliot Hospital, we offer expert, personal and individualized care in the diagnosis and treatment of all orthopedic conditions including sports injuries, trauma care, joint replacement surgery and most musculoskeletal conditions. Together with physical therapy and primary care doctors, we quickly and effectively treat the patient's condition as part of an integrated healthcare team. Our goal is to help our patients to 'Live Better.'

Position Summary: M - F 8:15 am - 4:45 pm

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.
• Experience: Previous experience in a health care setting performing similar functions preferred.
• Certification/Licensure: N/A
• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!