Patient Service Representative - Orthopaedics - Full tIme

Elliot Health System; Stratham (NH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Tuition Reimbursement

403(b) Retirement Savings Plan

Job summary

Elliot Health System is seeking a front desk representative to greet and register patients, verify insurance, schedule referrals, and process charges. The role involves collecting payments, updating demographics, and maintaining accurate appointment schedules in a busy clinical setting.

Candidates should have a High School Diploma and be proficient in MS Office; healthcare experience is preferred to support efficient patient care and administrative operations.

Qualifications

• High School Diploma or equivalent required.
• Proficient in MS Office.
• Experience in a health care setting preferred.

Responsibilities

• Greets and registers patients, notifies staff of arrival.
• Verifies address and insurance status.
• Schedules referrals, appointments, tests and lab work.
• Processes prior authorizations for testing as required by insurance.
• Collects payments and schedules follow-up appointments.
• Maintains providers' schedules and confirms daily appointments.
• Assists in developing systems for efficient patient registration.

Skills

Customer service

Phone etiquette

Scheduling

Multitasking

Education

High School Diploma

Tools

MS Office

Job description

Position Summary

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.

• Verifies current address and insurance status.

• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.

• Completes prior authorization of testing according to insurance requirements.

• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.

• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.

• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.

• Experience: Previous experience in a health care setting performing similar functions preferred.

• Certification/Licensure: N/A

• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees

• Short-term disability, long-term disability, and life insurance coverage

• Competitive pay

• Tuition Reimbursement

• 403(b) Retirement Savings Plan

• And more!

Work Schedule

Days