Patient Service Representative

Advanced Obstetrics & Gynecology, LLC; Lebanon, Northern (NJ, KY); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan with employer

Paid time off

Paid holidays

Your birthday off

Job summary

Advanced Obstetrics & Gynecology, LLC seeks a warm, organized Patient Service Representative to join our team. You will greet patients, handle scheduling, check-in/out, verify demographics and insurance, and support the care team with a patient-centered approach.

The role emphasizes clear communication, attention to detail, confidentiality under HIPAA, and a collaborative culture. Prior healthcare or medical office experience is preferred, with training provided to learn our systems and

Qualifications

• High School Diploma or equivalent required.
• 1+ year of customer service, administrative, or patient-facing experience preferred.
• Strong communication and interpersonal skills.
• Warm, professional approach to working with patients.
• Attention to detail and organizational skills.
• Ability to manage multiple priorities in a busy environment.
• Comfort with learning new technology and office systems.
• Collaborative attitude and willingness to help teammates.
• Commitment to patient confidentiality.

Responsibilities

• Welcome patients and create a positive, professional experience from arrival.
• Answer patient calls and assist with questions in a friendly, efficient, and compassionate manner.
• Schedule and coordinate appointments with physicians and care team members.
• Complete patient check-in and check-out accurately and efficiently.
• Verify demographics and insurance information and maintain accurate patient records.
• Collect copays and outstanding balances and reconcile payments.
• Assist patients with forms and administrative needs.
• Scan and maintain documents in the electronic health record.
• Communicate effectively with physicians, nurses, and billing staff.
• Help resolve patient concerns or connect patients with the appropriate team member.
• Protect patient confidentiality and follow HIPAA requirements.
• Contribute to a positive, organized, and collaborative work environment.
• Participate in training and process improvements as the practice grows.

Skills

Customer service

Administrative tasks

Patient-facing

Communication

HIPAA compliance

Education

High School Diploma

Job description

Description

Advanced Obstetrics & Gynecology is looking for a warm, organized, and dependable Patient Service Representative to join our team.

Our Patient Service Representatives play an important role in the care we provide. As one of the first and last people our patients interact with, you will help create a welcoming, supportive, and well-coordinated experience at every visit.

We are looking for someone who enjoys helping people, communicates well, pays attention to details, and thrives as part of a collaborative team. Healthcare experience is preferred, but just as important to us is finding someone who is eager to learn, takes pride in their work, and genuinely cares about providing an excellent experience for our patients.

Why You'll Enjoy Working Here

We believe excellent patient care starts with an excellent team. Our physicians, clinical staff, and administrative team members work together to provide high-quality, compassionate care to women throughout different stages of their lives.

We are committed to creating a workplace where team members feel supported, continue to learn, and understand how their work contributes to the care of our patients.

As a member of our team, you can expect:

• A collaborative environment where physicians, clinical staff, and administrative team members work together and support one another.
• Training and opportunities to learn our practice, systems, and workflows and continue developing your skills.
• A patient-centered culture focused on providing responsive, compassionate, high-quality care.
• A team that values your contribution and encourages employees to ask questions, share ideas, and help us continuously improve.

What You'll Do

As a Patient Service Representative, you will help patients navigate their experience with our practice from scheduling through check-out.

Your responsibilities will include:

• Welcome patients and create a positive, professional experience from the moment they arrive.
• Answer patient calls and assist with questions in a friendly, efficient, and compassionate manner.
• Schedule and coordinate appointments with physicians and other members of the care team.
• Complete patient check-in and check-out accurately and efficiently.
• Verify demographic and insurance information and maintain accurate patient records.
• Collect copays and outstanding patient balances and accurately reconcile payments.
• Assist patients with forms, records, and other administrative needs.
• Scan and maintain documents within the electronic health record.
• Communicate effectively with physicians, nurses, medical assistants, billing staff, and other members of the practice.
• Help resolve patient concerns or connect patients with the appropriate team member.
• Protect patient confidentiality and follow HIPAA requirements.
• Contribute to a positive, organized, and collaborative work environment.
• Participate in training and process improvements as the practice continues to grow and evolve.

What Success Looks Like

Successful Patient Service Representatives are people our patients and their coworkers can count on. They communicate clearly, follow through on details, remain calm and helpful when the office is busy, and recognize that every interaction contributes to the patient's experience.

During your first year, you will become confident navigating our systems and workflows, develop strong relationships across the practice, and become a trusted resource for both patients and colleagues.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement savings plan with employer match
• Paid time off
• Paid holidays, including a floating holiday
• Your birthday off each year

Advanced Obstetrics & Gynecology is an equal opportunity employer. We are committed to creating a professional, respectful workplace where employees with different backgrounds, experiences, and perspectives have the opportunity to contribute and grow.

Requirements

• High School Diploma or equivalent.
• At least 1 year of customer service, administrative, or patient-facing experience.
• Strong communication and interpersonal skills.
• A warm, professional approach to working with patients.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities in a busy environment.
• Comfort learning new technology and office systems.
• A collaborative attitude and willingness to help teammates when needed.
• Commitment to protecting patient confidentiality.

Preferred Qualifications

• 2+ years in a medical office, healthcare setting, or other high-volume service environment
• Experience with patient scheduling, registration, insurance verification, or medical office operations.
• Experience using an electronic health record; NextGen experience is a plus.
• Experience in women's health or OB/GYN is a plus.
• Spanish language skills are a plus.