Patient Service Representative - Ophthalmology - Carmel Valley

Scripps Health; San Diego (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development programs

Retirement options

Job summary

Scripps Health in San Diego seeks a Patient Service Representative in Ophthalmology at the Scripps Clinic Carmel Valley. This full-time role (8AM–5PM, Monday–Friday) places you on the front line, delivering a positive health‑care experience for patients.

You will gather information for registration, schedule appointments, handle check-in/out, and respond to billing inquiries while maintaining accuracy and patient confidentiality.

Qualifications

• Must demonstrate proficiency with computer applications.
• Excellent mathematical and money handling abilities.
• Strong communication and customer service skills.

Responsibilities

• Register patients accurately by gathering information and assigning records.
• Handle check-in/check-out, verify demographics and insurance.
• Schedule appointments and manage referrals/authorisations.
• Respond to billing or payment inquiries and reconcile daily reports.
• Deliver proactive, customer-focused service and escalate when needed.

Skills

Computer proficiency

Numerical skills

Money handling

Communication skills

Organizational skills

Analytical skills

Tools

EPIC

Job description

This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8AM - 5PM, schedule located at our Scripps Clinic in Carmel Valley. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

Nearly a quarter of our employees have been with Scripps Health for over 10 years.

Scripps is a Great Place to Work Certified company for 2026.

Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.

Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.

We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.

Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Clinic Carmel Valley as a Patient Service Representative in the Ophthalmology department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check‑out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorisations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organisational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

• 2 or more years of experience in customer service or healthcare/medical office environment preferred.
• Previous experience with EPIC.
• Able to adapt, prioritise and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.