Registration Specialist - Therapy Services

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Joplin (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a seamless experience by managing front-desk operations and workflows.

The role supports financial conversations, collects payments, explains options, and documents outcomes while upholding privacy and providing empathetic, patient-centered service in a busy clinic setting.

Qualifications

• Strong verbal and written communication skills are essential when interacting with patients, visitors, and staff.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service skills are needed to maintain a courteous and professional patient experience.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Attention to detail is critical for accurate data entry, scheduling, and documentation.

Responsibilities

• Greet patients and visitors at the front desk and direct them appropriately.
• Schedule and coordinate patient appointments and visit flows.
• Explain patient financial responsibilities and collect payments when applicable.
• Document financial conversations and outcomes accurately in the system.
• Maintain patient privacy and adhere to HIPAA requirements in daily activities.

Skills

Strong communication

Data entry

Customer service

Privacy compliance

Documentation accuracy

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Minimum Qualifications

• High school diploma or equivalent.

Education

• High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Registration, patient registration, Therapy