Patient Service Representative - Geriatrics, Westwood

UCLA Health; Los Angeles (CA); On-site; USD 66,000 - 95,000; Full time

Job summary

UCLA Health in Los Angeles is seeking a dedicated administrative support professional to assist physicians and patients across both primary and specialty care. You will help coordinate care, act as a liaison, and guide patients through the health system.

The role emphasizes facilitating referrals, improving access, and using EPIC/Care Connect for follow-up and communication with care teams.

Qualifications

• Ability to set priorities reflecting job responsibilities.
• Strong relationship-building with Faculty, Staff, Administration and patients.
• Ability to balance competing demands into a productive work environment.
• Strong verbal communications to convey complex problems clearly.
• Diplomacy when interacting with diverse patient populations.
• Ability to cover Community Clinics as assigned.

Responsibilities

• Provide direct support to physicians and patients for assigned primary and/or specialty care physicians.
• Act as liaison for patients and physicians in the practice.
• Assist patients in accessing service within the health system.
• Facilitate communication with referring physicians.
• Refer patients to resources and provide follow-up through telephone and EPIC/Care Connect.

Skills

Prioritization

Relationship building

Verbal communication

Diplomacy

Team collaboration

Tools

EPIC/Care Connect

Job description

Onsite or Remote

Fully On-Site

Work Schedule

Monday-Friday 8:00am-5:00pm

Posted Date

09/01/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

Indefinite

Job #

32671

Primary Duties and Responsibilities

In this role you will provide direct support to the physicians and patients for assigned primary and/or specialty care physicians.

Major duties include but are not limited to:

• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect

Salary Range: $31.88 - 45.66 hourly

Job Qualifications

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

• Familiarity and knowledge of authorization process & managed care programs

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.