Patient Service Representative - Multi Specialties

Endeavor Health; Elmhurst (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career Pathways to Promote Profesional

Various Medical, Dental, Vision and HS

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Job summary

Endeavor Health is seeking a Patient Service Representative for multiple specialties at 1200 S York Street, Elmhurst, IL. This full-time, 40-hour weekly role provides front desk coverage, welcomes patients, schedules appointments, registers new patients in EPIC, and handles basic clinic support with occasional off-site tests.

The position requires a high school diploma or GED, keyboard and computer skills, and a valid driver’s license if off-site work is involved. Bilingual Spanish is helpful.

Qualifications

• High School Diploma or GED required.
• Keyboard and computer skills.
• Valid driver's license if off-site duties apply.
• Preferred: at least 3 months of office or healthcare experience.
• Preferred: experience with insurance terminology or managed care.
• Preferred: bilingual Spanish is helpful but not required.

Responsibilities

• Provide front desk coverage and greet patients.
• Schedule appointments and off-site tests; register new patients in EPIC.
• Verify insurance eligibility and interpret benefits; process charges and payments.
• Assist with clinic setup and general office tasks.

Skills

Keyboard and computer skills

Bilingual Spanish helpful

Customer service experience

EPIC registration experience

Education

High School Diploma or GED

Tools

EPIC

Job description

Hourly Pay Range: $18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Patient Service Representative (PSR) - Multiple Specialties (OBGYN, Peds, Endo, Neph, and Pulm)
• Location: 1200 S York Street, Elmhurst, IL
• Full Time: 40 hours a week
• Office Hours: Monday - Friday 7:30 AM - 8:00 PM.
• Rotating Saturdays 7:30 AM - 1:00 PM. Schedule varies between Office Hours.
• Required Travel: This role includes some travel to other locations and requires flexible hours to meet operational needs

What you will do

Under general supervision and according to established policies and procedures, provides front desk coverage. Answers incoming calls, schedules appointments, greets patients, registers new patients in EPIC, schedules laboratory and off-site diagnostic tests requested by physician, verifies insurance eligibility and interprets covered benefits. Processes patient charges by totaling fees, applying insurance coverage, calculating adjustments, and receiving and recording payments in computer system. Clinic set-up and other office support.

What you will need

• High School Diploma or GED required
• Keyboard and computer skills
• A valid driver's license is required if the incumbent is selected to perform related duties at an off-site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.
• Preferred: A minimum of three months previous business office OR healthcare based experience
• Preferred: Previous insurance, managed care, and integrative medicine experience
• Preferred: Medical terminology or coding experience
• Preferred: Bilingual Spanish helpful, but not required

Benefits (For full time or part time positions)

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

About Endeavor Health

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

When you work for Endeavor Health

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

Welcome to Endeavor Health Careers

At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.