Patient Service Rep Lead - Internal Medicine

2101 Edward Health Ventures; Naperville (IL); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program

Retirement Options with Company Match

Job summary

Endeavor Health in Naperville is seeking a PSR Lead to oversee daily scheduling, staffing coverage, and front-desk operations at our Naperville site. You will coordinate PSRs, supervisors, and physicians to maintain smooth patient flow and timely appointments.

This role emphasizes hands-on leadership, problem-solving for staffing shortfalls, and ensuring accurate billing and chart preparation. Strong customer service and attention to detail are essential in delivering high-quality care.

Qualifications

• High school diploma or GED is required.
• Minimum of 1 year business office or clinic experience is required.
• Previous insurance and managed care experience is preferred.

Responsibilities

• Reviews department work schedules to ensure all scheduled employees are present.
• Schedules staff for sufficient site coverage and notifies supervisor of shortages.
• Leads daily workflow processes and serves as point person for PSRs, supervisor and physicians.
• Assists staff with work-related concerns and monitors performance per policy.
• Handles daily audit of charges, payments, and bank deposits; balances receipts.
• Registers patients, collects information, verifies insurance, and updates records.
• Responds to routine inquiries and educates patients on procedures.
• Performs chart prep and day-end close; coordinates off-site diagnostic tests if needed.

Education

High school diploma or GED

Job description

Hourly Pay Range: $21.50 - $32.25 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

Position: PSR Lead
Location: 1331 W 75th St, Naperville
Full time 40 hrs
Hours: M-F 6:30am - 7:00pm e/o Sat 6:30-2
Required Travel: no

What you will do

• Reviews department work schedules to ensure that all scheduled employees are present during their scheduled shift.
• Schedules staff for sufficient coverage at assigned site(s).
• Notifies supervisor if there is a staffing shortage.
• Leads daily workflow processes.
• Serves as point person for daily workflow for PSRs, supervisor and physicians at site(s).
• Assists staff with handling work-related concerns/issues.
• Monitors performance of staff in order to ensure work is carried out in accordance with established policies.
• Alerts supervisor of staff infractions in accordance with policies and procedures.
• Responsible for daily audit of charges, over-the-counter payments and bank deposit reconciliation.
• Answers telephone calls, determines nature of calls, takes and relays messages, and responds to routine inquiries following established procedures.
• Greets patients and patient families arriving for scheduled appointments.
• Registers patient by obtaining pertinent information such as name, demographic data, insurance coverage, etc. according to established procedures.
• Enters information into computer system.
• Verifies insurance eligibility and advises patients of covered benefits.
• Requests and reviews managed care referrals and ensures that services provided are within scope of authorization.
• Enters physician scheduling templates to meet system guidelines, updates/edits as needed due to time off requests or other changes such as meeting attendance requirements.
• Schedules all appointments including patient visits, laboratory tests, off-site diagnostic tests, etc., over the telephone and in person prior to patients leaving and assures appropriate education is provided for office procedures that are scheduled.
• May assist patients with scheduling off site diagnostic tests via Central Scheduling.
• Depending on office site, may be point person for billing questions.
• Receives and records patient payments made at time of service.
• In doing so, calculates adjustments and/or discounts when totaling charge amount, processes credit card transactions, prepares receipts for cash or check payments, and updates patient account information in computer system.
• Balances actual daily receipts with computer-generated total, researches and modifies discrepancies and/or errors, and prepares day end close.
• Performs next day preparation for the office including chart preparation, pre-registration, appointment confirmation and payment request.
• Performs other duties as assigned such as maintaining patient files, photocopying documents and materials, answering routine questions regarding procedures or examinations, as so forth.

What you will need

• High school diploma or GED - Required
• Minimum of 1 year business office or clinic experience - Required
• Previous insurance and managed care experience - Preferred

Benefits

For full time or part time positions:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Company Culture

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

Welcome to Endeavor Health Careers

At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor