Patient Service Representative - Mercy Kids Center for Neurodevelopment

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Chesterfield (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

Mercy Kids Center for Neurodevelopment seeks a Customer Service–focused Patient Service Representative to be the first contact for patients and families. You will manage front desk workflows, verify information, and support Epic/EHR processes while maintaining a welcoming, organized reception area.

This full-time role emphasizes strong communication and compassionate service. The ideal candidate has proven customer service experience, basic computer skills, and the ability to handle multiple

Qualifications

• Strong verbal and written communication with patients and families.
• Excellent customer service and patient-centered approach.
• Proficiency in basic computer applications and data entry.
• Ability to maintain confidentiality and protect patient privacy.

Responsibilities

• Welcome patients and visitors and verify information accurately.
• Manage check-in/check-out and appointment scheduling processes.
• Answer calls and respond to patient inquiries with empathy.
• Create and maintain patient records in Epic and ensure accuracy of EHRs.
• Handle mail, scanning, faxing, copying, and other admin tasks.
• Maintain electronic document workflows and digital record maintenance.
• Balance and reconcile daily cash drawer transactions.
• Support clinic operations and use office equipment as needed.
• Participate in team meetings and suggest process improvements.
• Assist with new workflows and system enhancements within Epic.
• Keep reception/waiting area clean and organized per Infection Prevention guidelines.
• Adhere to Mercy safety and privacy policies and complete incident reporting as needed.

Skills

Customer service

Communication

EHR systems

Data entry

Organization

Confidentiality

Education

High school diploma or equivalent

Tools

Epic / EHR

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Full-Time | 40 Hours per Week

Mercy Kids Center for Neurodevelopment is seeking a compassionate, organized, and customer-focused Patient Service Representative (PSR) to join our Behavioral Health team. As the first point of contact for patients and families, the PSR plays a vital role in creating a welcoming and positive experience while supporting the daily operations of the clinic.

Position Details

Patient Service Representative – Behavioral Health
Mercy Kids Center for Neurodevelopment
Full-Time | 40 Hours per Week

Key Responsibilities

• Welcome patients and visitors in a friendly, professional manner and verify patient information accurately.
• Manage patient check-in, check-out, and appointment scheduling processes.
• Answer incoming phone calls and respond to patient inquiries with professionalism and empathy.
• Create and maintain patient records within Epic and ensure the accuracy of electronic health records.
• Process incoming and outgoing mail, scanning, faxing, copying, and other administrative tasks.
• Manage electronic document workflows, including RightFax and digital record maintenance.
• Balance and reconcile daily cash drawer transactions accurately.
• Support clinic operations by maintaining and utilizing office equipment, including computers, scanners, copiers, fax machines, and credit card terminals.
• Stay informed of departmental communications, participate in team meetings, and contribute ideas for process improvements.
• Support implementation of new workflows and system enhancements within Epic.
• Maintain a clean, organized, and welcoming reception and waiting area in accordance with Infection Prevention guidelines.
• Adhere to all Mercy safety, confidentiality, and privacy policies.
• Complete incident reporting requirements as needed.
• Perform additional duties and projects as assigned.

Minimum Qualifications

Education

• High school diploma or equivalent required.

Skills & Abilities

• Strong verbal and written communication skills with the ability to interact professionally with patients, families, providers, and colleagues.
• Excellent customer service skills and a patient-centered approach to care.
• Proficiency in basic computer applications, data entry, and electronic health records.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Ability to maintain strict confidentiality and protect patient privacy.
• Professionalism, adaptability, and composure when handling unexpected situations or challenges.
• Willingness to attend and successfully complete Clinic Core Front Desk Training following hire.

Physical Requirements

• Ability to occasionally lift, push, or pull up to 50 pounds.
• Ability to stand and walk throughout the workday.
• Ability to perform physical activities including reaching, bending, kneeling, twisting, squatting, and gripping as needed to fulfill job responsibilities.

Experience

Preferred Qualifications

• One year of medical office, healthcare, or related customer service experience preferred.
• Experience working with electronic health records, scheduling systems, or patient registration processes preferred.

Why Mercy?

At Mercy Kids Center for Neurodevelopment, you'll be part of a team dedicated to supporting children and families through compassionate, high-quality care. If you're passionate about customer service, enjoy working in a collaborative environment, and want to make a meaningful impact in pediatric behavioral health, we encourage you to apply.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters.

At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.