Patient Service Representative - Mercy Kids Center for Neurodevelopment

MHM Support Services; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Kids Center for Neurodevelopment seeks a compassionate Patient Service Representative to serve as the first point of contact for patients and families. You will manage front desk operations, scheduling, and accurate documentation within Epic, supporting a welcoming behavioral health clinic.

The role emphasizes patients, families, providers, and staff with exceptional customer service and careful data handling in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills with patients, families, providers, and staff
• Excellent customer service and patient-focused approach
• Proficiency with basic computer applications and data entry
• Attention to detail and organization in a fast-paced setting
• Ability to maintain confidentiality and patient privacy
• Willingness to complete Front Desk Training after hire

Responsibilities

• Welcome patients and visitors and verify information accurately
• Manage check-in/check-out and appointment scheduling processes
• Answer phone calls and respond to patient inquiries with professionalism
• Create and maintain patient records in Epic and ensure EHR accuracy
• Process mail, scanning, faxing, copying, and admin tasks
• Manage electronic document workflows (RightFax, digital records)
• Balance and reconcile cash drawer transactions
• Support clinic operations and maintain office equipment
• Participate in team meetings and suggest process improvements
• Assist with new workflows and Epic system enhancements
• Maintain a clean, welcoming reception and waiting area
• Adhere to Mercy safety and privacy policies
• Complete incident reporting as needed
• Perform additional duties as assigned

Education

High school diploma or equivalent

Tools

Epic

RightFax

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Patient Service Representative – Behavioral Health Mercy Kids Center for Neurodevelopment Full-Time | 40 Hours per Week Mercy Kids Center for Neurodevelopment is seeking a compassionate, organized, and customer-focused Patient Service Representative (PSR) to join our Behavioral Health team. As the first point of contact for patients and families, the PSR plays a vital role in creating a welcoming and positive experience while supporting the daily operations of the clinic.

Position Overview

The Patient Service Representative is responsible for managing front desk operations and ensuring efficient patient flow throughout the clinic. This role supports patients, families, providers, and staff through exceptional customer service, scheduling coordination, and accurate administrative support.

Key Responsibilities

• Welcome patients and visitors in a friendly, professional manner and verify patient information accurately.
• Manage patient check-in, check-out, and appointment scheduling processes.
• Answer incoming phone calls and respond to patient inquiries with professionalism and empathy.
• Create and maintain patient records within Epic and ensure the accuracy of electronic health records.
• Process incoming and outgoing mail, scanning, faxing, copying, and other administrative tasks.
• Manage electronic document workflows, including RightFax and digital record maintenance.
• Balance and reconcile daily cash drawer transactions accurately.
• Support clinic operations by maintaining and utilizing office equipment, including computers, scanners, copiers, fax machines, and credit card terminals.
• Stay informed of departmental communications, participate in team meetings, and contribute ideas for process improvements.
• Support implementation of new workflows and system enhancements within Epic.
• Maintain a clean, organized, and welcoming reception and waiting area in accordance with Infection Prevention guidelines.
• Adhere to all Mercy safety, confidentiality, and privacy policies.
• Complete incident reporting requirements as needed.
• Perform additional duties and projects as assigned.

Minimum Qualifications

Education High school diploma or equivalent required.

Skills & Abilities Strong verbal and written communication skills with the ability to interact professionally with patients, families, providers, and colleagues. Excellent customer service skills and a patient-centered approach to care. Proficiency in basic computer applications, data entry, and electronic health records. Strong attention to detail and organizational skills. Ability to manage multiple priorities in a fast-paced healthcare environment. Ability to maintain strict confidentiality and protect patient privacy. Professionalism, adaptability, and composure when handling unexpected situations or challenges. Willingness to attend and successfully complete Clinic Core Front Desk Training following hire.

Physical Requirements Ability to occasionally lift, push, or pull up to 50 pounds. Ability to stand and walk throughout the workday. Ability to perform physical activities including reaching, bending, kneeling, twisting, squatting, and gripping as needed to fulfill job responsibilities.

Preferred Qualifications

Experience One year of medical office, healthcare, or related customer service experience preferred. Experience working with electronic health records, scheduling systems, or patient registration processes preferred.

Why Mercy?

At Mercy Kids Center for Neurodevelopment, you'll be part of a team dedicated to supporting children and families through compassionate, high-quality care. If you're passionate about customer service, enjoy working in a collaborative environment, and want to make a meaningful impact in pediatric behavioral health, we encourage you to apply.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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