Patient Service Representative - Mercy Kids Center for Neurodevelopment

Mercy

Chesterfield (MO)

Vor Ort

USD 22.000 - 33.000

Vollzeit

vor 11 Stunden

Sei unter den ersten Bewerbenden

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

Schaffe es an den ATS-Filtern vorbei

Benefits dieser Stelle

Medical benefits

Paid time off

Tuition support

Retirement plan match

Zusammenfassung

Mercy Kids Center for Neurodevelopment is seeking a Patient Service Representative to be the welcoming first contact for patients and families. You will manage front desk operations, check-in/out, scheduling, and basic billing tasks while upholding Mercy’s patient-centered standards.

The role supports a Behavioral Health team, ensures accurate record-keeping in Epic, and collaborates with providers and staff to maintain smooth clinic operations in a compassionate environment.

Qualifikationen

Strong communication with patients and families.
Excellent customer service and a patient-centered approach.
Experience with electronic health records or scheduling systems is preferred.

Aufgaben

Greet patients and verify information accurately.
Manage check-in/out and appointment scheduling.
Answer calls and respond to inquiries with empathy.
Maintain patient records in Epic and ensure accuracy of EHRs.
Process mail, scanning, faxing, copying, and other tasks.
Balance and reconcile daily cash drawer transactions.
Support clinic operations with office equipment and supplies.
Assist with new workflow implementations and infection prevention guidelines.

Kenntnisse

Verbal & written communication

Customer service

Data entry

Epic EHR

Organization

Multitasking

Confidentiality

Professionalism

Ausbildung

High school diploma or equivalent

Tools

Epic EHR

RightFax

Faxing/Scanning

Jobbeschreibung

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Full‑Time | 40 Hours per Week

Mercy Kids Center for Neurodevelopment is seeking a compassionate, organized, and customer-focused

Find your calling at Mercy!

Position Details

Patient Service Representative – Behavioral Health

Mercy Kids Center for Neurodevelopment

Full‑Time | 40 Hours per Week

Mercy Kids Center for Neurodevelopment is seeking a compassionate, organized, and customer-focused Patient Service Representative (PSR) to join our Behavioral Health team. As the first point of contact for patients and families, the PSR plays a vital role in creating a welcoming and positive experience while supporting the daily operations of the clinic.

Position Overview

The Patient Service Representative is responsible for managing front desk operations and ensuring efficient patient flow throughout the clinic. This role supports patients, families, providers, and staff through exceptional customer service, scheduling coordination, and accurate administrative support.

Key Responsibilities

Welcome patients and visitors in a friendly, professional manner and verify patient information accurately.
Manage patient check-in, check-out, and appointment scheduling processes.
Answer incoming phone calls and respond to patient inquiries with professionalism and empathy.
Create and maintain patient records within Epic and ensure the accuracy of electronic health records.
Process incoming and outgoing mail, scanning, faxing, copying, and other administrative tasks.
Manage electronic document workflows, including RightFax and digital record maintenance.
Balance and reconcile daily cash drawer transactions accurately.
Support clinic operations by maintaining and utilizing office equipment, including computers, scanners, copiers, fax machines, and credit card terminals.
Stay informed of departmental communications, participate in team meetings, and contribute ideas for process improvements.
Support implementation of new workflows and system enhancements within Epic.
Maintain a clean, organized, and welcoming reception and waiting area in accordance with Infection Prevention guidelines.
Adhere to all Mercy safety, confidentiality, and privacy policies.
Complete incident reporting requirements as needed.
Perform additional duties and projects as assigned.

Minimum Qualifications

Education

High school diploma or equivalent required.

Skills & Abilities

Strong verbal and written communication skills with the ability to interact professionally with patients, families, providers, and colleagues.
Excellent customer service skills and a patient-centered approach to care.
Proficiency in basic computer applications, data entry, and electronic health records.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Ability to maintain strict confidentiality and protect patient privacy.
Professionalism, adaptability, and composure when handling unexpected situations or challenges.
Willingness to attend and successfully complete Clinic Core Front Desk Training following hire.

Physical Requirements

Ability to occasionally lift, push, or pull up to 50 pounds.
Ability to stand and walk throughout the workday.
Ability to perform physical activities including reaching, bending, kneeling, twisting, squatting, and gripping as needed to fulfill job responsibilities.

Experience

Preferred Qualifications

One year of medical office, healthcare, or related customer service experience preferred.
Experience working with electronic health records, scheduling systems, or patient registration processes preferred.

Why Mercy?

At Mercy Kids Center for Neurodevelopment, you'll be part of a team dedicated to supporting children and families through compassionate, high-quality care. If you're passionate about customer service, enjoy working in a collaborative environment, and want to make a meaningful impact in pediatric behavioral health, we encourage you to apply.