Patient Access Representative

Mercy; St. Louis (MO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy Hospital St. Louis is seeking a compassionate Patient Access Representative to be the first point of contact for patients and families, guiding them through registration, scheduling, insurance verification, and financial clearance while delivering exceptional service.

The role emphasizes accuracy, HIPAA compliance, and collaboration with clinical teams to ensure smooth patient flow. It requires attention to detail and strong communication in a fast-paced healthcare setting.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service and clear communication skills.
• Ability to work accurately in a fast-paced environment.
• Basic computer proficiency and data entry skills.

Responsibilities

• Welcome patients with professionalism, courtesy, and compassion.
• Schedule appointments and register patients in Mercy systems.
• Verify insurance eligibility, benefits, and authorization requirements.
• Collect and update patient demographic and insurance information.
• Obtain consents and documentation to meet regulatory requirements.
• Assist patients with financial responsibilities and payments.
• Ensure patient records are accurate and compliant with Mercy policies.
• Collaborate with physicians, departments, and support teams to facilitate care.
• Maintain HIPAA confidentiality and regulatory standards.

Skills

Customer service excellence

Communication skills

Attention to detail

Data entry

Fast-paced work

Education

High School Diploma or equivalent

Some college coursework (preferred)

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Patient Access Representative (Full-Time)

Mercy Hospital St. Louis

St. Louis, MO

Be the first smile patients see at Mercy.

Mercy Hospital St. Louis is seeking a compassionate, detail-oriented Patient Access Representative to join our Patient Access team. As a key member of the patient experience, you will serve as the first point of contact for patients and families, helping guide them through registration, scheduling, insurance verification, and financial clearance processes while delivering exceptional customer service.

What You'll Do

• Welcome patients, visitors, and customers with professionalism, courtesy, and compassion.
• Schedule appointments and accurately register patients into Mercy's systems.
• Verify insurance eligibility, benefits, and authorization requirements.
• Collect and update patient demographic and insurance information.
• Obtain necessary consents, signatures, and documentation to meet regulatory requirements.
• Assist patients with financial responsibilities, payment collection, and financial assistance referrals when appropriate.
• Ensure patient records are accurate, complete, and compliant with Mercy policies.
• Collaborate with physicians, clinical departments, and support teams to facilitate seamless patient care.
• Maintain confidentiality and uphold HIPAA and other regulatory standards.
• Support departmental goals related to patient access, revenue cycle performance, and customer satisfaction.

Qualifications

Required

• High School Diploma or equivalent
• Strong customer service and communication skills
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail
• Basic computer proficiency and data entry skills

Preferred

• 1-3 years of clerical, administrative, or customer service experience
• Experience in healthcare registration, patient access, insurance verification, or medical office operations
• Knowledge of medical terminology and insurance plans
• Some college coursework

Ideal Candidate

We're Looking For Someone Who

• Enjoys helping others and creating positive patient experiences
• Demonstrates professionalism and empathy in every interaction
• Thrives in a team environment
• Has strong organizational and problem-solving skills
• Can manage multiple priorities while maintaining accuracy

Physical Requirements

• Ability to push, pull, and/or lift up to 50 pounds regularly
• Ability to stand and walk for extended periods during shifts
• Ability to reach, bend, kneel, twist, squat, and perform repetitive movements as needed

Position Details

• Position: Patient Access Representative (Non-Exempt)
• Location: Mercy Hospital St. Louis
• Status: Full-Time
• Schedule: 40 hours per week
• Department: Patient Access

Why Mercy?

At Mercy, we are committed to bringing compassionate care and exceptional service to every patient we serve. Join a mission-driven organization where your work directly impacts the patient experience and helps support quality healthcare in our community.

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.