Patient Service Representative - Mercy Clinic I St.

Mercy; Bentonville (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Retirement plan with company match

Job summary

Mercy Clinic I St. is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will warmly greet guests, verify information, and guide them through check-in and appointment logistics.

This full-time role runs Monday–Friday, 7:00am–5:00pm, with a focus on delivering a positive patient experience by coordinating front desk operations and workflows and collaborating with clinical teams.

Qualifications

• High school diploma or equivalent is required.
• Experience in patient services roles preferred.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a seamless patient experience.

Skills

Patient Services Representative

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Location: Mercy Clinic I St.

Shift: Full-time

Hours: Mon - Fri (7:00am - 5:00pm)

Minimum Qualifications:

• Education: High school diploma or equivalent.

Preferred Qualification:

• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.