Patient Service Representative

Mercy St. Louis; Perryville (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

Mercy Hospital Perry (Perryville, MO) seeks a Patient Services Representative to be the first contact for patients and visitors, guiding them through the front desk experience with professionalism.

You will handle patient data entry, appointment scheduling, and documentation while upholding strict privacy standards and empathetic, patient-centered service.

Qualifications

• High school diploma or equivalent required.
• Strong communication, computer, and customer service skills.
• Ability to maintain confidentiality and handle front desk duties professionally.

Responsibilities

• Serve as the first point of contact for patients and visitors, managing front desk operations and workflows.
• Enter patient information, schedule appointments, and process documentation accurately.
• Maintain patient privacy and comply with privacy policies.

Skills

Verbal and written communication

Basic computer skills / data entry

Customer service

Attention to detail

Confidentiality & privacy

Adaptability under pressure

Front desk training readiness

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Mercy Hospital Perry (Perryville, MO)

Patient Services Representative

Department: Primary Care
Shift: Full-Time, Days

Minimum Qualifications

• Education: High school diploma or equivalent.
• Skills, Knowledge and Abilities:
  Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
  Proficiency in basic computer skills, including data entry and word processing.
  Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
  Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
  Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
  Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
  Attend and complete Clinic Core Front Desk Training post-hire.
• Physical Requirements:
  Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
  Position requires standing and walking during each shift.
  Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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