Patient Service Representative - Ob/Gyn, Full Time

Mercy; Concord (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plan match

Job summary

Mercy South Clinic Ob/Gyn in St. Louis, MO is seeking a Patient Service Representative to be the first contact for patients and visitors, greet and register patients, verify identity, and manage front-desk workflows with care.

You will communicate financial responsibilities, collect payments, provide Good Faith Estimates, and support EPIC charting, scheduling, and clinic operations while upholding privacy and safety policies.

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred.
• Knowledge of medical terminology, insurance, and billing processes.

Responsibilities

• Greet and register patients; verify identity and manage check-in/out.
• Answer phones and perform clerical tasks including Epic charting.
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates.
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow.
• Maintain accurate registration, EHRs, and assigned work queues.
• Handle patient concerns professionally and elevate as needed.
• Manage daily cash drawer, accounts receivable tasks, and payment plans.
• Support EPIC updates, departmental initiatives, and clinic communications.
• Maintain a safe, clean reception area and adhere to safety, privacy policies.

Tools

EPIC

Job description

Find your calling at Mercy! The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front‑desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Patient Service Representative - Mercy South Clinic Ob/Gyn

Location: 10004 Kennerly Road, Suite 230A, St. Louis, MO 63128

Schedule: Full Time (40 hrs per week/1.0 FTE), Monday - Friday

Qualifications

• Education: High school diploma or equivalent.
• Experience: Customer service experience preferred.

Responsibilities

• Greet and register patients; verify identity and manage check‑in/check‑out Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow Maintain accurate registration, EHRs, and assigned work queues Handle patient concerns professionally and elevate as needed Manage daily cash drawer, accounts receivable tasks, and payment plans Support EPIC updates, departmental initiatives, and clinic communications Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies Perform other duties as assigned.

Skills, Knowledge and Abilities

• Knowledge of medical terminology, insurance, and billing processes
• Clear and professional verbal and written communication skills
• Basic computer skills, including accurate data entry
• Strong customer service skills with a patient‑focused approach
• High attention to detail and accuracy
• Ability to maintain confidentiality and comply with privacy policies
• Adaptable, professional, and able to work well under pressure
• Effective problem‑solving and issue resolution skills

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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