Patient Service Representative - Mercy Clinic Aurora - FT

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Aurora (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition assistance

Retirement plan match

Job summary

Mercy Clinic Aurora is seeking a Patient Service Representative to greet, direct and schedule patients and visitors, while performing essential clerical tasks for physicians and clinic staff. The role involves entering patient information, answering calls, setting appointments, and supporting insurance-related questions and referrals.

A high school diploma is required, with one year of medical office experience preferred, plus Clinic Core Front Desk Training.

Qualifications

• High school diploma or equivalent is required.
• One year of applicable medical office experience preferred.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.

Responsibilities

• Greet, instruct, direct and schedule patients and visitors.
• Perform clerical duties for physicians and clinic staff.
• Enter new and established patient information into the computer.
• Answer incoming calls and set appointments for patients.
• Monitor and revise physician schedules as appropriate.
• Establish payment plans and collect payments.
• Answer questions on insurance claims, disability benefits, home health care, and referrals.

Skills

Customer service

Communication

Data entry

Education

High school diploma or equivalent

Tools

Medical office software

Job description

Find your calling at Mercy!

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

Job Description

Find your calling at Mercy!

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Position Details

Mercy Clinic Aurora

Full-Time: Monday - Friday

Overview

The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enter new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Qualifications

• Education: High school diploma or equivalent.
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.