Patient Access Representative - Full-Time

Mercy; Cape Girardeau (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition support

Matched retirement plans

Paid time off

Job summary

Mercy is seeking a Patient Access Representative to be the first contact for patients, ensuring smooth admission processes across Mercy facilities. The role includes scheduling, registration, benefit verification, pre-certification and financial clearance with strong data accuracy and knowledge of insurance guidelines.

The ideal candidate will have 1-3 years clerical and customer service experience, familiarity with medical terminology and insurance plans, and a High School diploma (some college

Qualifications

• 1-3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Schedule, register, verify benefits, pre-certification and financial clearance including pre-visit collection.
• Ensure the most accurate patient data is obtained and populated into the patient record.
• Represent Mercy with high standards of customer service and compassion.

Skills

Communication skills

Phone etiquette

Organizational skills

Attention to detail

Customer service

Medical terminology

Education

High School diploma

Some college

Tools

10-key calculator

Computer systems

Insurance systems

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details:

Mercy

Patient Access Representative, Full-Time

Shifts: Weekends, Holidays, Varies/Rotating

Experience and Education Requirements: 1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PAR, PSR, Customer Service, Scheduler