Patient Service Representative - Mercy Clinic Aurora - FT

Mercy; Aurora (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Clinic Aurora in Missouri is seeking a Patient Service Representative for a full-time, Monday–Friday schedule.

You will greet patients, schedule visits, enter patient data, answer calls, and support physicians and clinic staff.

The role includes handling insurance questions, guiding patients through forms, and coordinating referrals and payments.

Qualifications

• High school diploma or equivalent.
• One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Enter new and established patient information into the computer.
• Answer incoming calls and set patient appointments.
• Monitor physician schedules and update as needed.
• Assist with payment plans and payment collection; handle insurance questions.
• Coordinate patient referrals and access to tests and interoffice communications.

Skills

Customer service

Data entry

Medical office experience

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

Position Details:

Mercy Clinic Aurora

Full-Time: Monday - Friday

Days

Overview:

The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enter new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Qualifications:

Patient Service Representative

• Education: High school diploma or equivalent.
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.
  

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.