Patient Service Representative Maternal Fetal Medicine

Akron Children’s Hospital; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's Hospital is seeking a Patient Service Representative to provide front-desk and scheduling support in the Maternal Fetal Medicine department, with travel to regional locations as needed. Onsite in Akron.

This full-time role handles visit preparation, co-pays, patient flow, and general administrative tasks to ensure a positive patient experience, HIPAA compliance, and smooth department operations. Shifts are M-F, days, with 40 hours per week.

Qualifications

• High school diploma or equivalent required.
• Healthcare/office experience preferred.
• Familiarity with scheduling systems and HIPAA compliance.
• Proficiency in Microsoft Office (Outlook, Excel, Word) preferable.

Responsibilities

• Greets patients and families, provides prompt, caring responses to questions and requests.
• Performs visit preparation and co-pay collection.
• Schedules patient visits and diagnostic tests.
• Manages co-pays and communicates with third-party payors.
• Maintains front desk organization and office duties.
• Ensures HIPAA compliance and smooth departmental operations.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Full Time (40 hours per week)

M-F Days Primarily 7:00am to 3:30pm, 7:30am to 4:00pm, and 8:00am to 4:30am

Onsite in Akron Maternal Fetal Medicine with travel to Maternal Fetal Medicine regional locations required (Summa, Aultman, Wooster)

Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information:

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite