Patient Service Representative Breastfeeding Medicine

Akron Children's Hospital; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's Hospital is seeking a Patient Service Representative to perform a broad range of business, financial and appointment-related services, including visit preparation, patient check-in/check-out, and payment handling, all while delivering a positive patient experience.

The role requires strong customer service and organizational abilities, experience with Microsoft Office and scheduling systems, and a focus on HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Healthcare environment experience preferred.
• Experience in an office setting preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate with patients and families.

Responsibilities

• Greet patients and families and respond promptly and courteously to questions and requests.
• Perform front-desk duties including visit preparation, co-pay collection, patient tracking and other tasks as assigned.
• Schedule patient visits or diagnostic testing following hospital procedures and resources.
• Manage third-party payors and collect co-pays.
• Complete routine clerical tasks such as faxing, copying, filing, mailings, phone calls, and message distribution.
• Maintain front desk inventory and communicate needs to staff.
• Ensure smooth office operations by prioritizing workload and anticipating deadlines.
• Ensure department cleanliness and professional appearance of the waiting area.
• Provide cross-coverage for clerical/administrative tasks as needed.
• Ensure HIPAA compliance is followed.
• Perform other duties as required.

Skills

Interpersonal skills

Organizational skills

Communication skills

Microsoft Office

Basic math

HIPAA knowledge

Education

High school diploma

Tools

Scheduling system

Job description

Full-Time: 80 Hours Bi-Weekly

Variable Schedule

Onsite

Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.


2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.


3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.


4. Manages third-party payors and collection of co-pays.


5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.


6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.


7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.


8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.


9. Participates in clerical and administrative cross coverage efforts as needed.


10. Ensure HIPAA compliance is followed.


11. Other duties as required.

Other information:

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.


2. Experience working in a healthcare environment is preferred.


3. Experience in computerized scheduling system preferred.


4. Knowledge of medical terminology preferred.


5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.


6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.


7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.


2. Certification: None.


3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.


4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite