Patient Service Representative

Akron Children’s Hospital; Ashland (OH); On-site; USD 33,000 - 42,000; Full time

Job summary

Akron Children’s Hospital in Ohio seeks a Patient Service Representative to support visit preparation, patient arrival, and payment processing, ensuring a positive patient experience.

The role involves greeting families, scheduling appointments, handling payments, and maintaining organized front desk operations. Onsite, full-time position with a bi-weekly 80-hour schedule. Experience in healthcare and MS Office is preferred.

Qualifications

• High school diploma or equivalent is required.
• Experience in an office setting preferred.
• Experience in healthcare environment preferred.
• Knowledge of medical terminology is preferred.

Responsibilities

• Greet patients and families and respond promptly and professionally to questions and requests.
• Perform visit preparation, co-pay collection, patient tracking and other duties as assigned.
• Schedule patient visits or diagnostic testing using hospital procedures and resources.
• Manage third-party payors and co-pay collection.
• Handle routine clerical tasks: faxing, copying, filing, mailings and phone messages.
• Maintain front desk inventory and coordinate with staff on needs.
• Set priorities to ensure smooth operations and timely deadlines.
• Ensure waiting area and department appearance are clean and organized.
• Participate in clerical cross-coverage as needed.
• Adhere to HIPAA compliance in all duties.

Skills

Interpersonal skills

Organizational skills

Effective communication

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Computerized scheduling system

Job description

Full-Time: 80 Hours Bi-Weekly

Variable Schedule

Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite