Patient Service Representative Endocrinology

Akron Children’s Hospital; Akron, Northern (OH, KY); Hybrid; USD 31,000 - 46,000; Full time

Job summary

Akron Children's Hospital is seeking a Patient Service Representative for the Endocrinology clinic. You will greet patients and families, assist with visit preparation, collect co-pays, and help create a positive patient experience.

You will schedule visits, manage tests, handle billing duties, and maintain front desk operations while ensuring HIPAA compliance and professional communication.

Qualifications

• High school diploma or equivalent required.
• Experience in clerical/administrative duties in an office setting preferred.
• Healthcare experience preferred.
• Experience with scheduling systems preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet and assist patients and families with prompt, caring responses.
• Perform front desk duties: visit prep, co-pay collection, patient tracking, and other duties.
• Schedule patient visits and diagnostic testing.
• Manage third-party payors and co-pay collections.
• Maintain front desk operations and complete routine office tasks (faxing, copying, filing, mailings, messages).
• Maintain front desk inventory and communicate needs to staff.
• Ensure smooth office operations by prioritizing workload and deadlines.
• Keep waiting area and work area clean and organized.
• Provide clerical cross-coverage as needed.
• Ensure HIPAA compliance.

Skills

Interpersonal communication

Prioritization

Math skills

Office software proficiency

Education

High school diploma

Tools

Microsoft Office

Outlook

Excel

Scheduling systems

Job description

Full Time (40 hours per week)

M-F Variable Day Shifts, Primarily 8:00am to 4:30pm or 8:30am to 5:00pm

Onsite for Endocrinology

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite