Float Patient Service Representative

Akron Children’s Hospital; Ravenna (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Akron Children’s Hospital is seeking a Patient Service Representative for its onsite front desk team. You will perform visit preparation, co-pay collection, patient tracking, and ensure a positive patient experience while coordinating with clinic staff.

The role requires strong interpersonal and organizational skills, experience in a general office or healthcare setting, and comfort with Microsoft Office.

Qualifications

• Excellent interpersonal skills to communicate effectively with patients, families and staff.
• Strong organizational skills and the ability to prioritize multiple tasks.
• Experience in a general office setting handling clerical duties is preferred.
• Healthcare environment familiarity is preferred.
• Experience with Microsoft Office (Outlook, Excel, Word) is required.

Responsibilities

• Greet patients and families and respond promptly and empathetically.
• Process visit preparation, co-pay collection, patient tracking and related duties.
• Schedule patient visits or diagnostic testing using hospital procedures.
• Manage third-party payors and collection of co-pays.
• Perform routine clerical tasks such as faxing, filing, and phone communications.
• Maintain front desk inventory and communicate needs to staff.
• Support smooth office operations by prioritizing workload and deadlines.
• Ensure waiting room and work areas remain clean and orderly.
• Cross-coverage with colleagues as needed and maintain HIPAA compliance.

Skills

Interpersonal communication

Organizational skills

Office experience

Healthcare environment familiarity

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Full-Time - 80 Hours Bi-Weekly

Variable Schedule, Onsite

Travel Required:

North Regional Float - Sites include Portage, Stow, Hudson, Twinsburg, Boston Hts, Brecksville, Mayfield Hts, Beachwood, Amherst, Oberlin

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite