Patient Service Representative II

silvercross; United States; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

Flexible Spending Account

PTO and Sick time

401(k) plan with match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital is seeking a detail-oriented PSR to coordinate after-visit activities, including AVS printing and payment policy communication. The role involves collecting payments, aiding in scheduling follow-up appointments, and ensuring pre-visit clearing on the service date.

Preferred candidates hold an Associate or Bachelor's degree and have experience with insurance knowledge. Strong interpersonal and verbal communication skills are essential to manage relationships with patients,

Qualifications

• Associate or Bachelor’s degree preferred; High school diploma required.
• Prior experience and in-depth knowledge of insurance preferred.
• Excellent interpersonal skills and ability to build relationships with patients, physicians, management, staff and customers.
• Outstanding customer service with independent thinking, sound judgment and creativity in resolving issues.
• Ability to balance multiple priorities and handle challenging situations.
• Excellent verbal communication skills.
• Ability to use personal computers and select software applications.

Responsibilities

• Coordinate all after-visit activities including collection, review and update of forms.
• Print and distribute the After Visit Summary (AVS).
• Communicate payment policies regarding amounts due for current services and prior balances.
• Collect payments from patients.
• Assist with scheduling follow-up appointments and procedures.
• Ensure pre-visit clearing for the patient on the date of service if not completed in advance.

Skills

Interpersonal skills

Verbal communication

PC proficiency

Customer service

Education

Associate or Bachelor's degree preferred

Job description

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve...and for each other. Come join us! It's the way you want to be treated.

Position Summary:

Responsible for coordinating all after visit activities including collection, review and update of all practice-specific forms, printing of the After Visit Summary (AVS) communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. responsible for ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance.

Required Qualifications :

• Associate or Bachelor's degree preferred; High school diploma required.
• Prior experience and in-depth knowledge of insurance preferred.
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
• Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues.
• Ability to balance multiple priorities and effectively handle challenging situations.
• Excellent verbal communication skills.
• Ability to use personal commuters and select software applications.

Work Shift Details:

Days, PSR for the Orland Medical Pavillon

Department:

SCMG OMP-PRIMARY CARE

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:

$18.70 - $23.38

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.