Patient Service Representative II

Silvercross; La Grange (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

Flexible Spending Account

PTO and Sick time

401(k) with match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital in LaGrange, IL is seeking a Patient Service Representative II to coordinate after-visit activities, manage forms and AVS printing, and communicate payment policies. The role includes collecting payments and assisting with scheduling follow-ups to ensure smooth patient flow.

Requires strong interpersonal skills, excellent communication, and the ability to juggle priorities in a fast-paced healthcare setting. Full-time with benefits available.

Qualifications

• Associate or Bachelor's degree preferred; high school diploma required.
• Experience and knowledge of insurance is preferred.
• Excellent interpersonal and customer service skills with patients and staff.
• Ability to balance priorities and handle challenging situations.
• Strong verbal communication and problem-solving abilities.

Responsibilities

• Coordinate post-visit activities including forms and AVS printing.
• Explain payment policies and collect payments for current and past balances.
• Assist with scheduling follow-up appointments and procedures.
• Ensure pre-visit clearing for the date of service when not completed in advance.

Skills

Interpersonal skills

Verbal communication

Multitasking

Computer skills

Education

Associate or Bachelor's degree preferred

High school diploma required

Job description

Patient Service Representative II# Silver Cross Careers## Patient Service Representative IIApply: Orland Medical Pavilion - LaGrange Rd: Full time: Posted Today: R-0012527## Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve...and for each other. Come join us! It’s the way *you*want to be treated.**Position Summary:** Responsible for coordinating all after visit activities including collection, review and update of all practice-specific forms, printing of the After Visit Summary (AVS) communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. responsible for ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance.**Required Qualifications**: Associate or Bachelor's degree preferred; High school diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal commuters and select software applications.**Work Shift Details:**Days, PSR for the Orland Medical Pavillon**Department:**SCMG OMP-PRIMARY CARE# # # # # # # **Benefits for You**At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.**Silver Cross Hospital and Silver Cross Medical Groups** offer a comprehensive benefit package available for Full-time and Part-time employees which includes:· Medical, Dental and Vision plans· Life Insurance· Flexible Spending Account· Other voluntary benefit plans· PTO and Sick time· 401(k) plan with a match· Wellness program· Tuition Reimbursement**Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match.** However,registry employees are ineligible for Health and Welfare benefits.The expected pay for this position is listed below:$18.70 - $23.38The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.