Patient Service Representative I - Remote

Lensa; Boston (MA); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking entry-level Patient Service Representatives for their Boston office. This fully remote role involves assisting patients and requires strong customer service skills, with training conducted on-site initially. The position offers growth opportunities and a supportive work environment.

Benefits

Up to 8% company retirement contribution

Generous Paid Time Off

10 paid holidays

Paid professional development

Generous health and welfare benefit package

Qualifications

• One year in a clinical or customer service setting preferred.
• Experience with EMR systems.
• Ability to use word processing and spreadsheet programs.

Responsibilities

• Assist patients in managing appointments and care.
• Provide extraordinary customer service.
• Communicate clearly with patients.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or equivalent

Bachelor’s degree or other non-clinical degree

Job description

2 days ago Be among the first 25 applicants

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Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Atrius Health.

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

SUMMARY ** This position is looking for skilled call center candidates at our Post Office Square site in Boston, MA. Applicants must live in Massachusetts, have EPIC/ registration system experience (please list on resume as applicable), and have reliable high-speed home internet. This role is fully remote after training is complete (training is around 2-6 weeks, depending on previous experience) and should be located close enough to our site for on-site training as needed. This is a great opportunity to grow within the call center field to make a positive difference for our patients within a great company!

• Note to candidates: Due to the high volume of candidates for this type of role, please only apply up to two of the same positions that best fits your experience and location needs for consideration. ** ** Under direct supervision, receives incoming calls and inquires and assists patients in the management of appointments/care. Through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model, plays an integral role in the support of our patients. Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship. Must have clear verbal and written communication skills to ensure improve patient access and understanding. EDUCATION/LICENSES/CERTIFICATIONS
• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.
• A bachelor’s or other non-clinical degree combined with an interest in healthcare
  
  

Experience

• A minimum of one year in a clinical or customer service setting preferred.
• Computer experience required with the ability to use word processing and spreadsheet programs.
• Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.
• High- volume call center experience preferred.
  
  

Skills

• Able to communicate in a professional and appropriate manner.
• Strong interpersonal, customer service, time management, and organizational skills required.
• Working knowledge of patient related documents preferred.
  
  

/ / /Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity./ //

Benefits Include:

• Up to 8% company retirement contribution,
• Generous Paid Time Off
• 10 paid holidays,
• Paid professional development,
• Generous health and welfare benefit package.
  
  

Job: *Practice Support Staff

Organization: *Internal Medicine

Title: Patient Service Representative I - Remote

Location: Boston MA - Post Office Square

Requisition ID: 125525

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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