Patient Service Representative I - Remote- Local Massachusetts Residents Only

Atrius Health; Boston (MA); Remote; USD 35,000 - 50,000; Full time

Job summary

Atrius Health is seeking a Patient Service Representative I to join their remote team in Boston, MA. This entry-level role involves managing patient appointments and providing exceptional customer service in a call center setting. Applicants should be Massachusetts residents with a high school diploma or equivalent and possess good interpersonal skills. The job offers a comprehensive benefits package along with opportunities for professional development.

Benefits

Up to 8% company retirement contribution

Generous Paid Time Off

10 paid holidays

Paid professional development

Generous health and welfare benefit package

Qualifications

• High School diploma or equivalent is required.
• Experience in a clinical or customer service setting preferred.
• Knowledge of EMR systems and call center experience is a plus.

Responsibilities

• Receive incoming calls and assist patients with managing appointments.
• Provide extraordinary customer service and strong problem-solving support.
• Communicate effectively to enhance patient access and understanding.

Skills

Customer service

Problem solving

Communication

Interpersonal skills

Time management

Organizational skills

Education

High School diploma or equivalent

Tools

Electronic medical records (EMR)

Word processing software

Spreadsheet programs

Job description

Patient Service Representative I - Remote- Local Massachusetts Residents Only

Join to apply for the Patient Service Representative I - Remote- Local Massachusetts Residents Only role at Atrius Health

Patient Service Representative I - Remote- Local Massachusetts Residents Only

1 week ago Be among the first 25 applicants

Join to apply for the Patient Service Representative I - Remote- Local Massachusetts Residents Only role at Atrius Health

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

Summary

This position is looking for skilled call center candidates at our Post Office Square site in Boston, MA. Applicants must live in Massachusetts, have EPIC/ registration system experience (please list on resume as applicable), and have reliable high-speed home internet. This role is fully remote after training is complete (training is around 2-6 weeks, depending on previous experience) and should be located close enough to our site for on-site training as needed. This is a great opportunity to grow within the call center field to make a positive difference for our patients within a great company!

Note to candidates: Due to the high volume of candidates for this type of role, please only apply up to two of the same positions that best fits your experience and location needs for consideration.

Under direct supervision, receives incoming calls and inquires and assists patients in the management of appointments/care. Through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model, plays an integral role in the support of our patients. Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship. Must have clear verbal and written communication skills to ensure improve patient access and understanding.

EDUCATION/LICENSES/CERTIFICATIONS

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.
• A bachelor’s or other non-clinical degree combined with an interest in healthcare
  
  
  

Experience

• A minimum of one year in a clinical or customer service setting preferred.
• Computer experience required with the ability to use word processing and spreadsheet programs.
• Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.
• High- volume call center experience preferred.
  
  
  

Skills

• Able to communicate in a professional and appropriate manner.
• Strong interpersonal, customer service, time management, and organizational skills required.
• Working knowledge of patient related documents preferred.
  
  
  

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. Applicants will receive consideration for employment without regard to race, national origin, gender, age, color, sex, religion, disability, veteran status, sexual orientation and gender identity and/or expression, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Benefits Include

• Up to 8% company retirement contribution,
• Generous Paid Time Off
• 10 paid holidays,
• Paid professional development,
• Generous health and welfare benefit package.
  
  
  

Organization

Internal Medicine

Primary Location

Boston MA - Post Office Square

Schedule

Monday- Friday 8:30AM-5:00PM

Job

Practice Support Staff

Job Level

Entry Level

Job Type

Regular Full Time - 40 Hrs (Full Time Benefit Eligible)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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Patient Service Representative I - Remote- Local Massachusetts Residents Only

Patient Service Representative I - Remote- Local Massachusetts Residents Only

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