Patient Relations Representative

Gastro Health; Annapolis (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) retirement plans with employer contributions

Health insurance

Dental insurance

Vision insurance

Paid time off

Discounts at local fitness clubs

Discounts at AT&T

Job summary

Gastro Health is seeking a Full-Time Patient Relations Representative in Annapolis, Maryland. This role offers a great work/life balance with no weekends or evenings. Duties include managing incoming calls, scheduling appointments, and assisting patients with inquiries. Candidates must have a high school diploma and at least 2 years of experience in a medical setting. Gastro Health offers competitive compensation and a comprehensive benefits package including health insurance and retirement plans.

Qualifications

• 2+ years experience in medical practice or similar setting.
• Strong customer service skills with the ability to multi-task.

Responsibilities

• Answer all incoming calls and route them appropriately.
• Schedule, confirm, and cancel office appointments as needed.
• Verify patients' health plan benefits and obtain necessary authorizations.
• Collect applicable co-payments and post all payments collected.
• Support care center with record requests and managing fax inbox.

Skills

Customer service

Multi-tasking

Organization

Education

High school diploma

Job description

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team!

Gastro Health is a great place to work and advance in your career. You’ll find a collaborative team of coworkers and providers, as well as consistent hours.

This role offers:

• A great work/life balance
• No weekends or evenings – Monday thru Friday
• Paid holidays and paid time off
• Rapidly growing team with opportunities for advancement
• Competitive compensation
• Benefits package

Duties you will be responsible for:

• Answer all incoming calls and route them to the appropriate personnel
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from the patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures
• Collect all applicable co-payments, coinsurance, deductibles, or outstanding balances from the patient & post all payments collected.
• Research & assist patients with questions regarding balances including collecting applicable payments.
• Support the care center in areas to include assisting with record requests, managing the fax inbox, and scanning records.
• Other duties as assigned.

Minimum Requirements:

• High school diploma
• 2+ years experience in medical practice or similar setting
• Ability to multi-task, organized, and customer service

We offer a comprehensive benefits package to our eligible employees:

• 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
• Discretionary profit‑sharing contributions of up to 4%
• Health insurance
• Employer contributions to HSAs and HRAs
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Voluntary life insurance
• Voluntary disability insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Identity theft insurance
• Legal insurance
• Pet insurance
• Paid time off
• Discounts at local fitness clubs
• Discounts at AT&T
• Tickets at Work program providing discounts on concerts, travel, movies, and more.

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.