Patient Service Representative - Gastroenterology - Full Time

Southern New Hampshire Health; Manchester (NH); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Health insurance

Tuition Reimbursement

403(b) Retirement Savings Plan

Job summary

Elliot Health System is seeking a Front Desk Administrative Assistant to support front desk operations, greet patients, register them, and manage schedules and payments. The role emphasizes accuracy in entry of patient demographics and charges, as well as effective communication with medical staff.

Ideal candidates will have a High School Diploma, healthcare exposure, and proficiency in MS Office. This full-time, weekday schedule offers comprehensive benefits and opportunities to contribute to

Qualifications

• High School Diploma or equivalent required.
• Experience in a health care setting preferred.
• Proficient in MS Office.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses procedures and referrals; schedules referrals with specialists, tests and labs.
• Completes prior authorization of testing as required by insurance.
• Collects payments and posts charges; schedules follow-up appointments.
• Maintains providers' schedules and confirms daily appointments.
• Develops systems to improve patient registration and administrative processes.

Skills

Customer service

Verbal communication

Data entry

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Position Summary - Monday-Friday, 8am-5:00pm

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.
• Experience: Previous experience in a health care setting performing similar functions preferred.
• Certification/Licensure: N/A
• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!