Patient Service Representative Gastroenterology

Akron Children’s Hospital; Akron (OH); On-site; USD 22,000 - 28,000; Part time

Job summary

Akron Children's Hospital in Akron, OH is seeking a part-time Patient Service Representative for onsite Gastroenterology support. You will greet patients, assist with visits, collect co-pays and coordinate scheduling while upholding HIPAA and patient-centered service.

The role emphasizes front desk operations, payments processing and cross-functional teamwork to ensure a smooth patient flow and positive experience for families. 32 hours per week with weekday shifts.

Qualifications

• High school diploma or equivalent required.
• Prior clerical/administrative office experience preferred.
• Healthcare environment experience preferred.
• Scheduling system experience preferred.
• Knowledge of medical terminology preferred.
• Proficient in Microsoft Office.

Responsibilities

• Greet patients and families, provide prompt, caring responses.
• Perform visit preparation, co-pay collection, patient tracking and other duties as assigned.
• Schedule patient visits or diagnostic testing using hospital procedures.
• Manage third-party payors and collection of co-pays.
• Maintain front desk inventory and support general office duties.
• Ensure HIPAA compliance and smooth department operation.

Skills

Interpersonal skills

Organizational skills

Communication skills

Time management

multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Scheduling software

Job description

Part Time (32 hours per week)

M-F 8:00am to 4:30pm

Onsite for Gastroenterology

Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 0.800000

Status: Onsite